Monica Kretchmar
Wichita
Summary
Experienced clinic operations manager with extensive knowledge at Ascension Via Christi, excelling in team leadership and customer service. Proven track record in enhancing patient satisfaction and operational efficiency through effective decision-making and policy implementation. Skilled in fostering high-performing teams and resolving disputes to ensure a positive healthcare experience.
Overview
33
33
years of professional experience
Work History
Manager - Clinic Operations
Ascension Via Christi
04.2013 - Current
- Managed Occupational Health clinic & Weight Management program, which includes bariatric surgery.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patients.
- Enhanced employer and patient satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Clinic Manager
Via Christi Health
10.2001 - 03.2013
- Manager for both Occupational Health & Immediate Care clinics.
- Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
- Hired, trained and supervised employees to maintain team of high performers.
- Conducted regular staff evaluations, providing constructive feedback and setting clear expectations for future performance goals.
- Created and implemented policies to improve operational efficiency and patient care quality.
Clinic Manager
Riverside Health System
05.1992 - 09.2001
- Managed several specialties including Family Practice, Family Practice Residency Program, Occupational Health, Internal Medicine, OB/Gyn and Immediate Care.
- Created and implemented policies to improve operational efficiency and patient care quality.
- Streamlined clinic operations by implementing efficient scheduling and appointment systems.
Education
Bachelor of Science - Healthcare Administration
Wichita State University
Wichita, KS12-1991
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
Timeline
Manager - Clinic Operations
Ascension Via Christi
04.2013 - Current
Clinic Manager
Via Christi Health
10.2001 - 03.2013
Clinic Manager
Riverside Health System
05.1992 - 09.2001
Bachelor of Science - Healthcare Administration
Wichita State University
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