MONICA LABORI
Hollywood
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive, and punctual. Works well within team settings.
Overview
8
8
years of professional experience
Work History
Server
Casa D`Angelo
HOLLYWOOD
03.2025 - Current
- Provided excellent customer service to ensure satisfaction.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Developed relationships with returning guest and assisted in generating repeat business by providing exceptional customer service.
Server
Kissaki
Miami Beach
08.2024 - 03.2025
- Demonstrated knowledge of authentic Japanese cuisine and sushi as well as wine and sake
- Captained 15-course omakase dining experiences
- Developed strong relationships with locals to ensure return clientele
- Worked on their 3 locations. Opened their organic smoothie cafe and became supervisor. Also worked their lounge at night taking care of events.
Server
HELL'S KITCHEN MIAMI
08.2023 - 10.2024
- Part of opening team of first GR restaurant in Miami
- Captained sections of 5+ tables
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Bottle Server / Server
FONTAINEBLEAU HOTEL MIAMI BEACH
06.2020 - 01.2023
- Provided bottle service for the Fontainebleau Hotel Miami Beach
- Sold bottles that go up to $10,000 that included Don Julio 1942, Dom Perignon, Clase Azul, and Remy Martin
- Served food as well
Server
MACARONI GRILL
08.2018 - 07.2019
- Running food and drinks, along with taking orders
- Maintained restaurant cleanliness
- Provided exceptional customer service all while maintaining composure during high pressure moments
Cashier
PUFF N STUFF
03.2017 - 06.2017
- Provided professional customer service
- Maintained the shops cleanliness as well as stocking
- Kept track of inventory, online orders and was in charge of the register.(MS Office: Word and Excel) and fluent in English and Spanish
Education
HIGH SCHOOL DIPLOMA -
Osceola High School
Kissimmee, FLSkills
- Customer service
- Menu knowledge
- Point of sale
- Order management
- Event coordination
- Team collaboration
- Relationship building
- Sales techniques
- Problem solving
- Server training
- Front-of-house display creation
- Team member support
Languages
5,5
Personal Information
Title: Hospitality Professional
Skills
Languages
Spanish
Native/ Bilingual
Timeline
Server
Casa D`Angelo
03.2025 - Current
Server
Kissaki
08.2024 - 03.2025
Server
HELL'S KITCHEN MIAMI
08.2023 - 10.2024
Bottle Server / Server
FONTAINEBLEAU HOTEL MIAMI BEACH
06.2020 - 01.2023
Server
MACARONI GRILL
08.2018 - 07.2019
Cashier
PUFF N STUFF
03.2017 - 06.2017
HIGH SCHOOL DIPLOMA -
Osceola High School
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