Monica Lawson
Overview
18
18
years of professional experience
Work History
Lending Assistant/AVP
Prosperity Bank
Rockport
03.2019 - Current
- Processed loan applications and verified borrower information for accuracy.
- Addressed client inquiries about loan products and services, enhancing customer understanding and satisfaction.
- Reviewed financial statements to assess borrower eligibility for various loans.
- Scheduled appointments for clients with lending officers for consultations or follow-ups.
- Researched and resolved discrepancies on customer accounts in a timely manner.
- Maintained up-to-date knowledge of lending policies and procedures in order to provide accurate information to customers.
- Assisted customers with loan applications, ensuring accuracy and completeness of all information provided.
- Streamlined loan application process by supporting loan officers and processors, ensuring timely completions.
- Prepared and verified closing documents for loans, ensuring compliance and preventing last-minute issues.
Real Estate Loan Documentation Specialist
Prosperity Bank
Sugar Land
09.2018 - 03.2019
- Reviewed loan documents for accuracy and compliance with bank policies.
- Ensured all loan stipulations on approvals and credit approvals are met.
- Determined proper loan system coding and boards loans into core system.
Supply Chain Support/Gränges International
Robert Half- Account Temps
Franklin
04.2018 - 08.2018
- Enter, post and reconcile batches for purchase orders and shipments.
- Process a significant number of invoices each week.
- Ensures that accurate records of supplies and inventory levels are maintained.
- Support scheduling of daily production and customer orders to meet delivery deadlines.
Bank Officer - Lending Assistant/Customer Service Representative
Prosperity Bank
Rockport
10.2016 - 03.2018
- Administrative support to the Banking Center President and Vice-President.
- Coordinate appointments with lenders and borrowers.
- Create and maintain files on customers containing confidential financial information. Process documents received for each file, verifying the accuracy and completeness of each document.
- Communicate to customers, internal staff, and outside companies orally and in writing.
- Provide assistance to customers with loan and account related questions and issues.
- Order appraisals, credit reports, business entity searches and NAICS codes/census tracking and title work or any documents needed for loan processing; Provide disclosures when necessary.
- Document tracking including insurance, vehicle titles, UCC filings, financial statements and title policies.
- Prepare wire transfers or cashier's check documents for loan closings; Process draw requests on real estate construction loan files and lines of credit; Prepare loan renewal and modification requests.
- Process loan withdrawals/denials and adverse action letters; Remain current on government regulations related to lending and internal policies.
Account Coordinator- Nidec Motor Corporation
Stivers Staffing Services
St. Louis
03.2016 - 07.2016
- Provided customer service and inside sales support to clients and co-workers.
- Processed and organized customer quotations, inquiries, and orders in a timely manner and according to department procedures and guidelines.
- Insured high-level of accessibility to customers by processing a large volume of telephone calls/emails in a timely and efficient manner.
- Actively acquired and maintained product and system knowledge and updates.
Lending Assistant/Personal Banker
American Bank
Port Aransas
02.2014 - 04.2015
- Assist customers with general loan and account related questions
- Process documents received for each file, verifying the accuracy and completeness of each document
- Order credit reports, business entity searches and NAICS codes/census tracking and title work or any documents needed for loan processing; Provide disclosures when necessary
- Tracks documents including insurance, vehicle titles, UCC filings, financial statements and title policies
- Establish, maintain and update files, databases, records - Handle customer loan signings with title companies and other lenders
- Prepare fund request documents for wiring funds to closing; Process draw requests on lines of credit and on real estate construction loan files; Prepares loan renewal and extension requests
- Assist new and existing customers with questions/options regarding bank products; open/close accounts; resolve dispute/errors; provide exception customer service
Bank Officer/ Lending Assistant/Customer Service Representative
Prosperity Bank
Corpus Christi
12.2008 - 02.2014
- Assisted customers with loan and account related questions and issues.
- Processed documents received for each file, verifying the accuracy and completeness of each document. Provide disclosures when necessary.
- Ordered appraisals, credit reports, business entity searches and NAICS codes/census tracking and title work or any documents needed for loan processing.
- Tracked documents including insurance, vehicle titles, UCC filings, financial statements and title policies.
- Established, maintained and updated files, databases, records.
- Coordinated customer loan signings with title companies and other lenders.
- Prepared fund request documents for wiring funds or cashier's checks to closing. Processed draw requests on real estate construction loan and letter of credit files. Prepared loan renewal and extension requests.
- Processed loan cancellations/denials and adverse action letters. Remained current on government regulations related to lending and internal policies.
- Provided exceptional customer service to new and existing customers meeting their needs with the appropriate products and services.
Education
Bachelor of Science - Resource & Environmental Studies
Texas State University
San Marcos, TX01-2000
Microsoft Office Courses
Austin Community College
Austin, TXUndergraduate Course Work
Concordia University
Austin, TXSkills
- Strong communication skills- verbal and written
- Exceptional customer service
- Detail-oriented and organized
- Microsoft Office proficient
- Self-motivated
- Reliable and flexible
- Excellent time management
Timeline
Lending Assistant/AVP
Prosperity Bank
03.2019 - Current
Real Estate Loan Documentation Specialist
Prosperity Bank
09.2018 - 03.2019
Supply Chain Support/Gränges International
Robert Half- Account Temps
04.2018 - 08.2018
Bank Officer - Lending Assistant/Customer Service Representative
Prosperity Bank
10.2016 - 03.2018
Account Coordinator- Nidec Motor Corporation
Stivers Staffing Services
03.2016 - 07.2016
Lending Assistant/Personal Banker
American Bank
02.2014 - 04.2015
Bank Officer/ Lending Assistant/Customer Service Representative
Prosperity Bank
12.2008 - 02.2014
Bachelor of Science - Resource & Environmental Studies
Texas State University
Microsoft Office Courses
Austin Community College
Undergraduate Course Work
Concordia University