Summary
Overview
Work History
Education
Skills
Timeline
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Monica Leisner

Oakland,OR

Summary

Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.

Overview

12
12
years of professional experience

Work History

Dispatcher for Medical Transportation

Ucan
03.2021 - Current
  • Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
  • Directed dispatching, routing, and tracking of 14 fleet vehicles.

Dispatcher for Dial-A-Ride

Ucan
12.2019 - 04.2020
  • Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
  • Assisted in resolving customer complaints and grievances.
  • Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
  • Promoted teamwork among colleagues by proactively assisting others when needed.

Dispatcher for Dial-A-Ride

Express Employment
07.2012 - 12.2019

Education

First Aid-CPR Instructor

Umpqua Community College
Roseburg, OR
03.2023

High School Diploma -

Oakland High School
Oakland, OR
05.1983

Skills

  • Dispatch Coordination
  • Route Navigation
  • Work Order Management
  • Customer Relations
  • Organized
  • Good record keeping skills
  • Customer Service
  • Adaptability

Timeline

Dispatcher for Medical Transportation

Ucan
03.2021 - Current

Dispatcher for Dial-A-Ride

Ucan
12.2019 - 04.2020

Dispatcher for Dial-A-Ride

Express Employment
07.2012 - 12.2019

First Aid-CPR Instructor

Umpqua Community College

High School Diploma -

Oakland High School

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Monica Leisner