Monica Luna
Federal Way,WA
Summary
Detail-oriented Medical Assistant with over 15 years of experience in patient care and clinical support. Proven ability to maintain a safe environment, assist in procedures, and train staff, contributing to improved patient outcomes and satisfaction. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Overview
20
20
years of professional experience
Work History
Medical Assistant
Seattle Roots Community Health
Seattle, WA
10.2020 - Current
- Assisted healthcare providers in performing patient assessments and documenting medical histories.
- Coordinated patient scheduling, ensuring optimal appointment flow and minimal wait times.
- Managed electronic health records, maintaining accuracy and confidentiality of sensitive information.
- Trained new staff on clinic procedures and best practices for patient care and safety protocols.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Completed EKGs and other tests based on patient presentation in office.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
Medical Assistant
Cedar River Clinics
Renton, WA
01.2020 - 10.2020
- Implemented process improvements to enhance patient intake efficiency and satisfaction levels.
- Collaborated with multidisciplinary teams to develop comprehensive care plans for diverse patient populations.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Collaborated with healthcare professionals to develop care plans tailored to individual patient needs.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Medical Assistant
Trust Women
Seattle, WA
03.2017 - 12.2019
- Conducted routine lab tests and prepared specimens for analysis in compliance with regulatory standards.
- Educated patients on treatment plans, medications, and preventive care options to promote health awareness.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Medical Assistant
OB/GYN Franciscan Health Care
Burien, WA
02.2015 - 02.2017
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Prepared lab specimens for diagnostic evaluation.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Medical Assistant
Planned Parenthood
Seattle, WA
09.2008 - 09.2016
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Collaborated with healthcare professionals to develop care plans tailored to individual patient needs.
- Prepared lab specimens for diagnostic evaluation.
Medical Assistant
Foot and Ankle Clinic
Bellevue, WA
06.2006 - 09.2008
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Assisted healthcare providers in performing patient assessments and documenting medical histories.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Education
Medical Assistant Certification -
Bryman College
Renton06-2006
High School Diploma -
Liberty High School
Issaquah, WA06-2000
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Vital sign monitoring
- EMR / EHR
- Direct patient care
- Procedure assistance
- CPR
- Equipment sterilization
- Immunization administration
- Phlebotomy
- EKG, NST
Timeline
Medical Assistant
Seattle Roots Community Health
10.2020 - Current
Medical Assistant
Cedar River Clinics
01.2020 - 10.2020
Medical Assistant
Trust Women
03.2017 - 12.2019
Medical Assistant
OB/GYN Franciscan Health Care
02.2015 - 02.2017
Medical Assistant
Planned Parenthood
09.2008 - 09.2016
Medical Assistant
Foot and Ankle Clinic
06.2006 - 09.2008
Medical Assistant Certification -
Bryman College
High School Diploma -
Liberty High School