Monica Maldonado
Moreno Valley,CA
Summary
Proven leader with extensive experience at Jack in the Box,
Professional with strong background in hospitality management, ready to drive operational excellence and elevate guest satisfaction. Adept at team collaboration, leading staff to meet and exceed goals, and adapting to changing needs. Skilled in inventory management, staff training, customer service, and financial oversight. Known for reliability, problem-solving abilities, and maintaining high standards.
Overview
14
14
years of professional experience
Work History
Restaurant Manager
Jack in the Box
12.2016 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
Assistant Manager
Jack in the Box
09.2015 - 12.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Team Leader
Jack in the Box
03.2013 - 09.2015
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Crew Member
Jack in the Box
04.2011 - 03.2013
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Prepared products following restaurant, health, and safety standards and procedures.
Education
No Degree - Business Administration
Moreno Valley College
Moreno Valley, CA06-2018
High School Diploma -
Moreno Valley High School
Moreno Valley, CA06-2011
Skills
- Team Management
- Inventory control and record keeping
- Customer Engagement
- Staff Management
- Customer Service
- Team Leadership
- Time Management
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Restaurant Manager
Jack in the Box
12.2016 - Current
Assistant Manager
Jack in the Box
09.2015 - 12.2016
Team Leader
Jack in the Box
03.2013 - 09.2015
Crew Member
Jack in the Box
04.2011 - 03.2013
No Degree - Business Administration
Moreno Valley College
High School Diploma -
Moreno Valley High School
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