Summary
Overview
Work History
Education
Skills
Timeline
Generic

Monica Malik

Cleveland

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

PulsePoints
Cleveland
04.2017 - Current
  • Resolved customer complaints through effective communication and problem-solving skills.

Seamstress

Cleveland Umadop
Cleveland
04.2015 - 04.2018

Education

Erieview Catholic High School
Cleveland, OH

Skills

  • Complaint resolution
  • Customer relationship management
  • Ticketing systems
  • Product knowledge

Timeline

Customer Service Representative

PulsePoints
04.2017 - Current

Seamstress

Cleveland Umadop
04.2015 - 04.2018

Erieview Catholic High School
Monica Malik