Summary
Overview
Work History
Education
Skills
Timeline
Generic

Monica Marquardt

Redding,CA

Summary

Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.

Overview

12
12
years of professional experience

Work History

Delivery Driver

Tenter Enterprises Inc
Redding, CA
10.2020 - Current
  • Ensured accurate completion of all paperwork associated with deliveries.
  • Adhered to all applicable traffic laws while driving delivery vehicle.
  • Loaded, secured, and unloaded cargo in a safe and timely manner.
  • Assisted warehouse personnel in packing orders when necessary.
  • Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
  • Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
  • Maintained accurate records of goods delivered and collected payments as required.

Lead Receptionist

All About Pets Veterinary Hospital
Chico, CA
06.2013 - 09.2025
  • Kept track of client's payment history and updated account information accordingly.
  • Assisted in training new staff members on proper procedures for interacting with customers.
  • Answered incoming calls, scheduled appointments, and provided information to clients regarding services offered.
  • Conducted regular audits of patient records to ensure accuracy of data entered into system.
  • Provided customer service by answering questions related to pet care and medications prescribed by the veterinarian.
  • Processed payments from clients including cash, credit cards, and checks.
  • Followed up with clients after their visits to ensure satisfaction with services provided.
  • Coordinated with other departments within the clinic to provide efficient service for customers.
  • Filed medical records in an organized manner for easy access when needed.
  • Ordered office supplies as needed and maintained a clean reception area.

Education

Veterinary Assistant Certificate -

Pima Medical Institute
Chula Vista, CA
06-2004

Bachelor of Early Childhood Care And Education -

Diablo Valley College
Pleasant Hill, CA
06-2000

Skills

  • Multi-line phone system operation
  • Greeting and seating clients
  • Scheduling
  • Scheduling appointments
  • Multitasking and prioritization
  • Careful restraint
  • Surgical assistance
  • Animal handling
  • Vaccine administration
  • Reception area maintenance
  • Medical record-keeping

Timeline

Delivery Driver

Tenter Enterprises Inc
10.2020 - Current

Lead Receptionist

All About Pets Veterinary Hospital
06.2013 - 09.2025

Veterinary Assistant Certificate -

Pima Medical Institute

Bachelor of Early Childhood Care And Education -

Diablo Valley College

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Monica Marquardt