MONICA MARQUEZ
El Paso,TX
Summary
Highly-qualified Housekeeping Supervisor offering 5 years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs. Versatile Housekeeping Supervisor working with diverse staff. Building rapport and team collaboration. Bilingual individual with strong attention to detail.
Overview
17
17
years of professional experience
Work History
Housekeeping Supervisor
Double Tree Hotel By Hilton
El Paso, TX
03.2018 - Current
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Communicated repair needs to maintenance staff.
- Managed laundry sorting, washing, drying, and ironing.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Worked with front desk to respond promptly to all guest requests.
- Placed orders for housekeeping supplies and guest toiletries.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Trained and mentored new staff on cleaning and safety protocols.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
BAR MANAGER
EL PASO CONVENTION CENTER
El Paso, TX
09.2006 - 10.2016
- Closed out cash register and prepared cashier report at close of business.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing [Number]% improvement over prior onboarding process.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
BANQUETS CAPTAIN
EL PASO CONVENCION CENTER
El Paso, TX
09.2006 - 10.2016
- Assessed staff assignment sheets and assisted in fair task delegation.
- Directed and managed banquet functions for [Number]-person event.
- Adhered to Operational Health and Safety Administration rules and regulations; keeping guests and employees safe at all times despite hazards.
- Memorized menus prior to events and took guest orders.
- Delegated and performed tasks to clean and break-down materials after events and prepare for upcoming facility use.
- Fulfilled light kitchen and bartending duties to support other staff members.
- Used proper chemicals to clean specific materials and surfaces according to outlined protocol.
- Assisted with bussing tables and cleaning up spills.
- Diplomatically dealt with client breaches of policy, professionally and respectfully upholding facility regulations.
Concession Supervisor
EL PASO CONVENTION CENTER
El Paso, TX
09.2006 - 10.2016
- Coordinated concession team, food preparation and storeroom operations.
- Maximized team productivity by expertly delegating tasks to kitchen staff.
- Served consistent portions following recipes and control standards.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Monitored food inventory and supplies to prevent waste.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Supervised food and beverage personnel, evaluating performance and recommending improvements.
- Analyzed and controlled inventory, working with suppliers to secure cost-effective contracts.
- Participated in menu planning and food production, properly handling food surpluses and cost control.
Education
High School Diploma -
LIDIA PATTERSON INSTITUTE
El Paso, TXSkills
- Staff Scheduling
- Staff Evaluations
- Task Assignment
- Employee Evaluations
- Department Coordination
- Ordering Cleaning Supplies
- Cleaning Practices
- Folding Clean Laundry
- Dusting Furniture
- Payroll Understanding
- Document Control
- Training and Mentoring
- Invoice Processing
- Health and Safety Compliance
- Regulatory Compliance
- Cleaning and Sanitation
- Guest Relations
- Customer Service
- Supply Inventory Management
- Customer Relationship Management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Housekeeping Supervisor
Double Tree Hotel By Hilton
03.2018 - Current
BAR MANAGER
EL PASO CONVENTION CENTER
09.2006 - 10.2016
BANQUETS CAPTAIN
EL PASO CONVENCION CENTER
09.2006 - 10.2016
Concession Supervisor
EL PASO CONVENTION CENTER
09.2006 - 10.2016
High School Diploma -
LIDIA PATTERSON INSTITUTE