Monica Marquez-Marquez
Grand Rapids,MI
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level, Correctional Officer position. Ready to help complete duties and company mission.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Food Delivery Driver
DoorDash
Grand Rapids, MI
02.2024 - Current
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
- Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
- Utilized GPS systems effectively for accurate routing and delivery time estimates.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
Walmart Stocker
Walmart
Fremont, MI
11.2023 - 01.2024
- Reduced out-of-stock situations with regular monitoring of product levels on sales floor.
- Improved customer satisfaction by promptly locating items and providing product information.
- Assisted in conducting accurate physical inventory counts, resulting in improved stock management.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
- Supported merchandising initiatives through meticulous arrangement of products according to planograms.
Walmart Deli Associate
Walmart
01.2022 - 02.2023
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Prepared high-quality sandwiches, salads, and other deli products for customers, resulting in repeat business.
- Assisted in inventory management, reducing waste by rotating stock appropriately and monitoring expiration dates.
- Contributed to positive customer experiences by promptly addressing concerns and providing knowledgeable product recommendations.
- Handled customer complaints professionally and efficiently, resolving issues to the satisfaction of both the customer and management.
Crew Member
McDonald's
01.2021 - 01.2022
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Bilingual Retail Sales Representative
The UPS Store #7009
07.2020 - 10.2020
- Maintained awareness of competitors'' offerings to provide informed comparisons when assisting customers with purchase decisions.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Streamlined merchandise restocking processes to ensure consistent availability of popular items on the sales floor.
- Utilized persuasive communication skills to encourage undecided customers toward making confident purchases.
- Contributed to a welcoming store environment by maintaining cleanliness, organization, and up-to-date visual displays.
Student Teacher Assistant
Mariposa Arts Council
08.2019 - 06.2020
- Promoted a positive learning environment by establishing clear expectations, enforcing classroom rules, and fostering open communication.
- Implemented assessment tools to monitor student progress, adjusting lesson plans as needed to address areas of struggle or mastery.
- Provided constructive feedback on student work, guiding them toward improvement while building their confidence in their abilities.
- Collaborated with colleagues to develop cross-curricular connections, reinforcing key concepts across subject areas.
Education
High school diploma - General Studies
Watsonville High School
Watsonville, CA06.2022
Skills
- Service Recommendations
- [Language] Translation
- Customer Service
- Data Entry
- Safety Processes and Procedures
- Friendly and Personable
- Clear Communication
- Punctual and Reliable
- Energetic and Outgoing
- Customer Relationships
- Quick Learner
Certification
Driver's License
Timeline
Food Delivery Driver
DoorDash
02.2024 - Current
Walmart Stocker
Walmart
11.2023 - 01.2024
Walmart Deli Associate
Walmart
01.2022 - 02.2023
Crew Member
McDonald's
01.2021 - 01.2022
Bilingual Retail Sales Representative
The UPS Store #7009
07.2020 - 10.2020
Student Teacher Assistant
Mariposa Arts Council
08.2019 - 06.2020
High school diploma - General Studies
Watsonville High School