Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Monica Marshall

Parker,CO

Summary

Detail-oriented professional with strong customer service and conflict resolution skills. Experienced in outpatient scheduling and insurance verification, ensuring efficient patient care and record management.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Unit Secretary

Parker Adventist Hospital Outpatient
Westminster, CO
03.2023 - 07.2026
  • Assisted patients in navigating healthcare services and scheduling appointments efficiency
  • Maintained accurate patient records using Electronic Health records (EHR) systems
  • Transfer of doctor reports and patient imaging to CD

Customer Service Representative

StorQuest Self Storage
Parker, CO
02.2022 - 06.2024
  • Assisting in meeting customer needs in desired locker and storage units
  • Trained new team members on customer service protocols and monitored property
  • Collect rent, balance daily receipts and make bank deposits

Business Development Specialist

John Elway Dodge
Centennial, CO
07.2019 - 02.2022
  • Developed strategic partnerships to enhance dealership visibility and brand recognition.
  • Analyzed market trends to identify growth opportunities and target potential clients.
  • Facilitated customer engagement initiatives to improve client retention and satisfaction rates.
  • Collaborated with sales teams to streamline processes, ensuring effective lead management.

Education

Associate of Science - Exercise Science

Arapahoe Community College
Littleton, CO
05.2005

Skills

Outpatient scheduling, pre-registration, instructing on exam preparation, confirming appointments

Insurance verification and pre-authorization

Receiving physician orders and ensuring results in a timely manner

Customer service

Conflict resolution

Certification

NASM-National Academy of Sports Medicine 2003

ACE- Personal Fitness Training/Dietary Counseling 2005

Timeline

Unit Secretary

Parker Adventist Hospital Outpatient
03.2023 - 07.2026

Customer Service Representative

StorQuest Self Storage
02.2022 - 06.2024

Business Development Specialist

John Elway Dodge
07.2019 - 02.2022

Associate of Science - Exercise Science

Arapahoe Community College
Monica Marshall