Monica Martinez
Chicago,IL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
Medical Assistant
Advocate Christ Medical Center
03.2023 - Current
- Maintained and updated patient records for accurate, current medical histories.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Updated patient information and insurance details for accurate electronic medical records.
- Called and faxed pharmacies to submit prescriptions and refills.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Organized paperwork such as charts and reports for office and patient needs.
Medical Assistant
Rush University Medical Center, RUMC
09.2021 - 03.2023
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Oriented and trained new staff on proper procedures and policies.
Front Desk Receptionist
LA Fitness International
08.2019 - 10.2021
- Maintained confidentiality of sensitive data to protect customer and business information.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Organized, maintained and updated information in computer databases.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Completed data entry and filing to keep records updated for easy retrieval.
- Completed all tasks in compliance with company policies and procedures.
Education
Certification - Medical Assisting
City Colleges of Chicago-Malcolm X College
Chicago, IL08.2021
High School Diploma -
Hubbard High School
Chicago, IL06.2019
Skills
- Charting Expertise
- Account Management
- Customer Service
- Patient Chart Tracking
- Administrative Duties
- Medical Records Management
- Medical Software Applications
- Advanced Excel Spreadsheet Functions
- Collecting Information
- Maintaining Confidentiality
- Microsoft Access
- Managing Patient Records
Languages
Spanish
Native or Bilingual
Timeline
Medical Assistant
Advocate Christ Medical Center
03.2023 - Current
Medical Assistant
Rush University Medical Center, RUMC
09.2021 - 03.2023
Front Desk Receptionist
LA Fitness International
08.2019 - 10.2021
Certification - Medical Assisting
City Colleges of Chicago-Malcolm X College
High School Diploma -
Hubbard High School
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