Monica Martinez

Administrative support for (3) branches:

Scheduling/Coordinating:

• Receive service requests, determine level of priority & schedule technicians
• Monitor the status of service calls / Shop Work

Billing/Accounting:

• Generate & email customer invoices
• Generate purchase orders, apply proper ledger codes, receiving
• Investigate accounting variances & resolve discrepancies
• AR aging reports & assist with collections as needed
• Process Credit Memos & Debit Memos
• Generate a Billing Report at months end

Sales Support:

• Develop rapport with clients cultivating loyalty and satisfaction
• Admin. support to sales managers & CSRs
• Process sales quotes, determine cost, mark-up / margin

Logistics:

• Generate BOL's, manifests, packing lists & other documentation
• Facilitate the movement of interplant shipments by quoting freight (Small Parcel/LTL/TL) and scheduling shipments
• OS&D claims

Outbound Logistics:

• Worked with sales, production, customer service, customs, warehousing & accounting personnel in order to achieve a seamless experience for our clients
• Routing, dispatching tracking, OS&D claims
• Bill of ladings, Master BOL's, packing lists, commercial invoices, manifests and Certificates of Origin
• EDI, ASN's, UCC's
• Knowledgeable in prepaid, collect & 3rd party shipments
• Negotiated FAK's and discounts with LTL carriers and 3PL's
• Monitored freight costs and reduced expenses where possible
• Verified purchase order data integrity and accuracy
• Responded to customer requests via telephone and email
• Documented shipment information into warehouse management system (AS00 400 ERP)
• Shipment/Order invoicing
• Interplant shipments (Quoting/scheduling)
• Established long-term customer/vendor relationships

Accounting:

• Accounts payable
• Dispensed & recorded petty cash disbursements
• Obtained city permits, clearances, and approvals for warehouse storage

Warehousing:

• Assisted with monthly cycle counts / Inventory control
• Inventory adjustments/corrections when needed
• Sought vendors and quoted warehouse maintenance issues such as forklift repairs, dock door repairs, etc
• Ordered office and warehouse supplies
• Coordinated delivery of e-commerce shipments, identifying and selecting optimal shipping methods to meet target dates