Monica McCoy
Jacksonville Beach,FL
Summary
Dynamic professional with a proven track record at Dollar General, excelling in customer engagement and team leadership. Demonstrated expertise in data analysis and relationship building, driving sales growth and enhancing customer satisfaction. Recognized for implementing effective training programs and optimizing operational workflows, fostering a collaborative and efficient work environment.
Overview
6
6
years of professional experience
Work History
Associate
Amazon
Jacksonville, Florida
01.2020 - Current
- Assisted in inventory management, ensuring timely and accurate stock levels.
- Supported data entry processes, maintaining documentation integrity and organization.
- Collaborated with team members to streamline operational workflows and enhance efficiency.
- Conducted training for new associates on safety protocols and operational procedures.
Team Member
Marco's Pizza
Jacksonville, Florida
03.2024 - 07.2025
- Prepared and assembled pizza orders according to customer specifications.
- Maintained cleanliness of kitchen and dining areas to ensure compliance with health standards.
- Operated point-of-sale system for processing customer transactions efficiently.
- Collaborated with team members to optimize workflow during peak hours.
Assistant Sales Manager
Dollar General
Jacksonville, Florida
01.2023 - 12.2024
- Led sales team initiatives to enhance customer engagement and drive revenue growth.
- Developed training programs for new hires, improving onboarding efficiency and team performance.
- Analyzed sales data to identify trends, informing strategic decisions for product placement and promotions.
- Collaborated with store management to implement merchandising strategies that increased product visibility and sales.
- Managed inventory levels, ensuring optimal stock availability and reducing shrinkage through effective controls.
- Coordinated promotional events, enhancing brand awareness and customer loyalty in local markets.
- Supervised daily operations, ensuring adherence to company policies and standards for customer service excellence.
- Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
- Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
- Assisted sales team with completing customer transactions and managing issues.
- Developed strong client relationships for repeat business and increased referrals.
- Demonstrated exemplary customer service by engaging clients on sales floor.
- Completed store opening and closing procedures by counting drawers and managing security.
- Achieved sales targets consistently by driving daily sales activities and managing the sales pipeline effectively.
- Strengthened performance by applying excellent program and project leadership skills.
- Trained new associates in successful sales and performance strategies.
Warehouse Packer
Johnson & Johnson
Jacksonville, Florida
06.2023 - 11.2024
- Packaged products efficiently for shipment, ensuring adherence to quality standards.
- Operated packaging machinery, maintaining equipment for optimal performance and safety.
- Collaborated with team members to streamline packing processes and improve workflow efficiency.
- Conducted inventory checks, accurately tracking stock levels to prevent shortages and overages.
- Trained new employees on packing procedures and safety protocols to enhance team performance.
- Identified areas for process improvement, implementing strategies that reduced packing errors.
Team Leader
Gate Petroleum Company
Jacksonville, Florida
08.2023 - 07.2024
- Led team in implementing safety protocols, ensuring compliance with industry standards.
- Streamlined workflow processes, enhancing operational efficiency across multiple departments.
- Mentored junior staff, fostering skill development and promoting a collaborative work environment.
- Developed training programs for new hires, improving onboarding experience and retention rates.
- Facilitated regular team meetings to communicate goals, share updates, and encourage feedback.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
Education
Florida State College
Jacksonville, FL01-2009
Certificate - Computer Systems Technician
United Education Institute
Jacksonville, FL01-2006
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Leadership qualities
- Customer interaction
- Workplace safety
- Cash handling
- Customer engagement
- Decision-making
- Complex Problem-solving
- Relationship building
- Courteous and professional
- Flexible schedule
- Oral communication
- Work Planning and Prioritization
Timeline
Team Member
Marco's Pizza
03.2024 - 07.2025
Team Leader
Gate Petroleum Company
08.2023 - 07.2024
Warehouse Packer
Johnson & Johnson
06.2023 - 11.2024
Assistant Sales Manager
Dollar General
01.2023 - 12.2024
Associate
Amazon
01.2020 - Current
Florida State College
Certificate - Computer Systems Technician
United Education Institute