Monica McGrath
Massachusetts Bay Transit Authority (MBTA)
Weymouth,MA
20
years of professional experience
Demonstrated proficiency in multi-tasking and fast-paced environments
Specialized customer service oriented professional with over 20 years of experience
Results oriented professional with a strong personal drive, ambition and innovative spirit
Work History
Payroll Director
2 Years 2 Months- Oversee the payroll functions to ensure the timely payment of wages to the Authority's workforce.
- Provide direct assistance and/or oversight to MBTA supervisors/staff and MBTA Payroll staff regarding compliance with regulations in terms of time reporting
- Direct and/or monitor annual processing activities such as leave plan adjustments and annual payments outlined in Collective Bargaining Agreements (CBA)
- Coordinate with Labor Relations, HR and the State Comptroller's Office to ensure timely implementation of solutions to technical problems and implementation of any and all new programs or systems.
- Communicate with the Authority's Retirement Boards, Defined Benefit providers, State Treasurer's Office regarding various payroll and benefits
- Meet with the Controller, Chief Financial Officer and Payroll Manager monthly to assess payroll's involvement with the Authority's Collective Bargaining Agreements and their provisions, both new and existing
- Work with the State Comptroller's Office and Executive Office of Technology Services and Support on HRCMS system configurations
- Supervise and test implementation of payroll changes in HRCMS
- Utilize the Commonwealth Information Warehouse (CIW), Tableau, and other tools to provide quality assurance reporting for the payroll unit
- Partner with Leave Management Team and Labor Relations regarding payroll impacted protected leave of absences, union concerns and union grievances
Payroll Manager
1 Year 3 Months- Oversee the payroll accounting functions to ensure the timely payment of wages to the Authority's workforce.
- Ensure payroll checks are processed with all benefit deductions, wage garnishments and CBA assessments are properly calculated and liquidated.
- Act as a liaison with the Controller and HR departments to ensure timely implementation of solutions to technical problems and implementation of any and all new programs or systems.
- Meet with State Comptroller's Office (bi-weekly and as needed)
- Coordinate with Labor Relations and Human Resources on a weekly basis to implement collective bargaining agreement financial impacts and/or system impacts.
- In conjunction with the State Comptroller's Office, maintain HRCMS, including representing the Authority at HRCMS and Payroll user group meetings, explaining HRCMS payroll and time and attendance processing to employees, entering data into HRCMS
- Work with the State Comptroller's Office and Executive Office of Technology Services and Support on HR/CMS system configuration.
- Supervise the implementation of payroll changes
Business Analyst
4 Years- Analyze business requirements and derive logical conclusions related to contractual KPIs
- Develop innovative solutions for operational and strategic change
- Budget and forecast to ensure costs do not exceed limits
- Monitor and analyze call center metrics to ensure contracted service level agreements are being met
- Liaise with incumbent call center vendor to seamlessly transition processes
- Sunset outdated call center processes
- Partner with internal stakeholders to determine and implement new call center processes
- Conduct recurring call calibration sessions for quality control
- Audit vendor invoices then route for appropriate sign-off
- Fill in for Deputy COO of Member Operations, as necessary
Program Coordinator
6 Months- Work with Compliance and Program Integrity to assist with audits done on the MassHealth Program
- Act as primary point of contact between external audit staff and internal stakeholders to gather needed information for auditing purposes
- Coordinate systems access and on-site visits for external auditors
Claim Recovery Specialist III
2 Years 9 Months- Take notes efficiently and effectively while gathering all relevant information from adjusters, providers and members; i.e., 1st and 3rd party liability carriers, claim numbers, accident details, injury details, policy limits, attorney and adjustor contact information, etc.
- Handle files where MedPay/PIP is available, where a case has settled with a Bodily Injury claim, School Insurance, Over Payments and Workmans Compensation
- Place adjusters on notice; obtain payment ledgers to compare against claims paid by health plan
- Send liens to adjusters to recoup funds where the health plan has paid primary when another party is responsible for payment of said claims
- Work with members to recover funds paid directly to them from a 3rd party
- Contact providers for refunds in overpayment situations and reimbursement in situations where a different insurance should be billed
- Work to identify other parties responsible for payment of claims and get said claims reimbursed by responsible party (i.e., 1st party auto, 3rd party auto, patient, School insurance, Homeowners insurance, Workmans Comp, etc.)
Executive Assistant to Executive VP/General Counsel and Provider Relations Coordinator
2 Years 1 Month- Create monthly reporting spreadsheets for clients using Tableau
- Create monthly reporting spreadsheets of department statistics for CEO
- Schedule all calls, meetings, etc and maintain calendar for SVP
- Schedule both on-site and off-site meetings
- Enter all Balanced Billing and Claims Negotiation & Sign-off cases, average of 15 per day
- Create Medicare pricing sheets for all Claims Negotiation & Sign-off cases, average of 25 per week
- Create repricing sheets for settled cases and send to accounting for invoicing
- Manage caseload of 60+ cases
- Communicate with providers on billing issues while quickly and efficiently collecting the necessary information to work on the case
- Schedule calls/webinars for Provider Relations team
Office Manager
1 Year 9 Months- Coordinate meetings and travel arrangements for the President
- Act as first point of contact for both customers and vendors
- Handle all day-to-day office operations, including but not limited to, answering phones, replying to and generating emails to customers, keeping office supplies in stock, etc.
- Process and record daily bank deposits
- Maintain accounts payable and receivable
- Process weekly payroll
- Draft and execute Proposals and invoices for clients
- Troubleshoot any and all problems that arise with customers
- Work directly with the owner and 2 foremen to come up with an efficient and effective solution to a customer's concern
Scheduler
1 Year 4 Months- Heavy calendar management
- Scheduled pavement parking jobs all over New England; with the state, individual towns and general contractors
- Scheduled 25-30 crews per night to jobs around New England
- This included prepping work orders, ensuring the crews had adequate and correct information for what they would be doing, who they were meeting, etc.
- Maintained and adjusted the schedule through uncertain weather conditions and other unforeseen variables
- Due to weather being a variable, jobs frequently had to be changed and/or added at the last minute to ensure all crews possible were working
- Trouble shot all problems with crews and customers; i.e., equipment issues, employee issues, etc.
Administrative Assistant
1 Year 5 Months- Assist 2 buyers in all day-today operations
- Schedule travel arrangements for buyers
- Process and complete purchase orders
- Run monthly and quarterly reports for the buyers as needed
- Prepare Monday morning reports weekly
Financial Advisor
2 Years- Schedule coordinate meetings with existing and perspective clients
- Maintain equity portfolios for existing clients
- Prepare financial analyses for prospective clients; update previously run analyses for existing clients
- Work diligently to secure referrals from existing clients
- Maintain excellent relationships with all existing and prospective clients and vendors
Education
Undergraduate Studies - Fashion Merchandising
- Accepted into the Honors Program
- Recipient of the Presidential Scholarship, 2002-2005
Skills
Project Management
Accounts Payable and Receivable
Stakeholder Engagement
Data analysis
Process Improvement
Vendor Management
Client Relations
Effective Communication
Leadership and Team Building
Conflict Resolution
Excellence in Execution
Payroll
Timeline
Payroll Director
Massachusetts Bay Transit Authority (MBTA)
08.2024 - CurrentRead More
Payroll Manager
Massachusetts Bay Transit Authority (MBTA)
05.2023 - 08.2024Read More
Business Analyst
Massachusetts Department of Health and Human Services (MA DHHS) / MassHealth
06.2019 - 06.2023Read More
Program Coordinator
Massachusetts Department of Health and Human Services (MA DHHS) / MassHealth
06.2019 - 12.2019Read More
Claim Recovery Specialist III
The PHIA Group, LLC
09.2016 - 06.2019Read More
Executive Assistant to Executive VP/General Counsel and Provider Relations Coordinator
The PHIA Group, LLC
09.2016 - 10.2018Read More
Office Manager
F.D. Corp
12.2014 - 09.2016Read More
Scheduler
Hi-Way Safety Systems
08.2013 - 12.2014Read More
Administrative Assistant
TJX Companies Inc.
08.2009 - 01.2011Read More
Financial Advisor
Securitas Financial Group
11.2006 - 11.2008Read More
Johnson & Wales University
Undergraduate Studies from Fashion Merchandising
Read More