Monica McLimans
Irmo,SC
Summary
Versatile Managing Director with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Proven leader with significant background in [Area of expertise].
Overview
14
14
years of professional experience
Work History
Assistant Director of Operations
Lexington Medical
05.2019 - 06.2023
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Monitored budget and utilized operational resources.
- Analyzed customer feedback and identified areas for improvement to drive business success.
- Established and monitored quality assurance standards to achieve operational excellence.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Developed systems and procedures to improve operational quality and team efficiency.
Practice Administrator
Pinehurst Medical Cardiology
03.2014 - 04.2019
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Supervised team of [Number] office personnel.
- Boosted staff morale by offering constructive feedback and specific direction.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Oversaw accounting, budgeting, and financial reporting.
- Consulted with healthcare professionals on business decisions.
- Developed and implemented strategies to improve patient access, satisfaction and care quality.
- Ordered all office supplies and kept check on inventory levels.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Developed policies and procedures for effective practice management.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Care Coordination Services Senior Program Manager
Cardinal Innovations Healthcare Solutions
05.2009 - 04.2014
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Communicated with patients, ensuring that medical information was kept private.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
Education
Bachelor of Science - Management Information Systems
University of Phoenix
Tempe, AZ04.2007
Bachelor of Science - Health Administration
University of Phoenix
Tempe, AZ05.2005
Bachelor of Science - Health Information Technology
University of Phoenix
Tempe, AZ05.2005
Skills
- Data Recovery
- Phone Screens
- CMS Platforms
- Process Improvement
- Motivational Leadership
- Market and Competitor Research
- Operational Leadership
- Organizational Structuring
- Corrective Actions
- Operational Efficiency and Safety
- Business Management and Development
- Financial Controls Implementation
- Process Development and Streamlining
- Resource Allocation
- Performance Analysis
- Improve Performance
- Operational Procedures
- Operations and Procedural Knowledge
- Standard Operating Procedures Proficient
- Exceptional Attention to Detail
- Overseeing Personnel
- Manage Operations
- Personnel Recruitment
Timeline
Assistant Director of Operations
Lexington Medical
05.2019 - 06.2023
Practice Administrator
Pinehurst Medical Cardiology
03.2014 - 04.2019
Care Coordination Services Senior Program Manager
Cardinal Innovations Healthcare Solutions
05.2009 - 04.2014
Bachelor of Science - Management Information Systems
University of Phoenix
Bachelor of Science - Health Administration
University of Phoenix
Bachelor of Science - Health Information Technology
University of Phoenix
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