MONICA MCRAE
Seattle,WA
Summary
Working in high-volume, fast-paced tourist destinations for 30+years has allowed me to fully develop my hospitality skills. My employers and co-workers value my professionalism, accommodating nature, can-do attitude, and ability to maintain grace under pressure. Having developed many regular guests over the years, I am often invited back to former jobs for cameo appearances when owners are experiencing staffing challenges. I truly enjoy my work. My favorite aspect of this industry is the opportunity to meet people from all walks of life and different parts of the world. I am seeking to transition into new field where these transferrable skills can drive success and innovation. Please feel free to contact any of my employers, and thank you kindly for your consideration.
Overview
28
28
years of professional experience
Work History
BAKER
DAILY DOZEN DOUGHNUTS
02.2024 - Current
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
BAKER
THREE GIRLS BAKERY
01.2020 - 12.2022
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Reduced waste and increased efficiency by accurately measuring ingredients and closely monitoring baking processes.
- Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
- Increased production efficiency through effective time management and multitasking during busy periods.
MANAGING DAY BARTENDER
EL BORRACHO
01.2012 - 05.2022
- Demonstrated excellent multitasking abilities by managing multiple orders simultaneously while maintaining composure during peak hours.
- Contributed to positive team dynamics by collaborating effectively with coworkers on shared tasks such as restocking supplies or assisting in other areas when needed.
- Increased overall bar sales by promoting daily specials and up-selling premium beverages to customers.
- Enhanced bar atmosphere by maintaining a clean and visually appealing environment for guests to enjoy.
BAKER
THE CRUMPET SHOP
01.2019 - 03.2020
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
- Increased production efficiency through effective time management and multitasking during busy periods.
BARTENDER MANAGER
THE CENTRAL SALOON
01.1997 - 01.2012
- Fostered strong relationships with regular patrons through personalized service that encouraged repeat business.
- Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Provided exceptional customer service, anticipating guests'' needs and exceeding their expectations consistently.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
LEAD BARTENDER
THE ATHENIAN INN
01.2007 - 01.2011
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Maintained a clean and well-organized bar area, ensuring compliance with sanitation standards and enhancing guest experience.
BARTENDER
THE GUMBO SHOP
01.1999 - 01.2003
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Education
ASSOCIATE DEGREE -
SEATTLE CENTRAL COMMUNITY COLLEGE
SEATTLE, WASkills
- Customer service
- Safe food handling
- Measuring ingredients
- Active listener
- Attention to detail
- Team collaboration
- Adaptive and creative
- Quality control
- Time management
- Dough handling
- Recipe adherence
- Food preservation and storage methods
Timeline
BAKER
DAILY DOZEN DOUGHNUTS
02.2024 - Current
BAKER
THREE GIRLS BAKERY
01.2020 - 12.2022
BAKER
THE CRUMPET SHOP
01.2019 - 03.2020
MANAGING DAY BARTENDER
EL BORRACHO
01.2012 - 05.2022
LEAD BARTENDER
THE ATHENIAN INN
01.2007 - 01.2011
BARTENDER
THE GUMBO SHOP
01.1999 - 01.2003
BARTENDER MANAGER
THE CENTRAL SALOON
01.1997 - 01.2012
ASSOCIATE DEGREE -
SEATTLE CENTRAL COMMUNITY COLLEGE
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