Monica Melendez
Houston,TX
Summary
Motivated Leasing Consultant with extensive experience in property tours and successful marketing strategies. Strong knowledge of federal Fair Housing laws and local regulations. Adept at handling tenant concerns with professionalism and fairness, with a strong drive to expand skills and knowledge for continued growth.
Overview
3
3
years of professional experience
Work History
Leasing Consultant
Greystar Property Management
01.2022 - 11.2023
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Performed weekly building inspections / property walks.
- Utilized social media, banners and signs to advertise vacant apartments.
- Kept properties in compliance with local, state, and federal regulations.
- Conducted move-out and move-in inspections to determine charges for damages and market readiness.
- Met with potential tenants to negotiate rent, explain occupancy terms and show available units.
- Processed and applied payments to tenant accounts with accuracy and efficiency.
Leasing Consultant
Finger Companies
04.2021 - 01.2022
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Coordinated closely with maintenance staff to ensure apartment units were prepared for new occupants in a timely manner.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
Leasing Consultant
ParaWest Management
12.2020 - 04.2021
- Assisted across various properties by providing support whenever an individual was unavailable.
- Verified tenant incomes and other information before accepting lease applications.
- Developed strong relationships with local businesses, creating partnerships that benefited both parties.
Education
High School Diploma -
Bartlesville High School
05.2014
Skills
- Entrata
- Bluemoon Software
- Onsite
- Microsoft Word / Excel / Outlook
- Social Media Specialist
- Customer Service
- Phone and Email Etiquette
- Team Collaboration
- Application processing
- Community Engagement
- Fair Housing Regulations
- Leasing and sales
Bilingual in Spanish / English
Timeline
Leasing Consultant
Greystar Property Management
01.2022 - 11.2023
Leasing Consultant
Finger Companies
04.2021 - 01.2022
Leasing Consultant
ParaWest Management
12.2020 - 04.2021
High School Diploma -
Bartlesville High School
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