Kenia Aguilera
Suwanee,GA
Summary
Accomplished Leasing Consultant with excellent abilities in customer service, telephone etiquette and issue response. Detailed knowledge of rental market for properties and impressive financial management skills. Expert user of Knock. Well-qualified Leasing consultant with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
10
10
years of professional experience
Work History
Leasing Consultant
Premier Placements
07.2023 - Current
- Greeted clients, showed apartments, and prepared leases.
- Verified tenant incomes and other information before accepting lease applications.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Front Desk Agent
Trump National Doral Miami
05.2019 - 07.2023
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
Front Desk Receptionist
Fountainbleau Hilton
09.2017 - 05.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Server
Havana 1957 Cuban Cuisine
10.2014 - 09.2017
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
Medical Coding And Billing - Medical Insurance Coding
Florida National University
Hialeah, FLBachelor Of Computer Science - Computer Software And Media Applications
UCI University of Science
Havana, Cuba07.2013
Associate Of Technology - Computer And Information Sciences
IPI Máximo Gómez
Holguin, Cuba 06.2007
Skills
- Lease Renewals
- Market Trends
- Organized Mindset
- Background Checks
- Knock
- Entrata
- Yardi
- Fair housing
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Leasing Consultant
Premier Placements
07.2023 - Current
Front Desk Agent
Trump National Doral Miami
05.2019 - 07.2023
Front Desk Receptionist
Fountainbleau Hilton
09.2017 - 05.2019
Server
Havana 1957 Cuban Cuisine
10.2014 - 09.2017
Medical Coding And Billing - Medical Insurance Coding
Florida National University
Bachelor Of Computer Science - Computer Software And Media Applications
UCI University of Science
Associate Of Technology - Computer And Information Sciences
IPI Máximo Gómez
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