Susana Gutierrez
Houston
Summary
Bilingual customer service professional dedicated to elevating user experience. Detail-oriented and self-motivated individual seeking a work from home opportunity to utilize organizational, communication, and technical skills while contributing to a productive remote team.
Overview
10
10
years of professional experience
Work History
Independent Contractor
DoorDash
Houston
2025.07 - 2026.03
- Enhanced user experience through exceptional customer service and support.
- Resolved customer inquiries and issues efficiently via phone and email.
- Provided timely responses to customer questions, maintaining high service standards.
- Addressed customer inquiries professionally to ensure satisfaction.
Assistant Store Lead/Cashier
Grocery Services Inc
2023.10 - 2025.07
- Cultivated professional customer interactions, improving overall service satisfaction.
- Operated and balanced registers, contributing to accurate financial reporting.
- Managed store inventory in accordance with company standards.
- Trained new employees, ensuring preparedness for success in their roles.
Rental Agent
AVR Airport Van Rental
2022.09 - 2023.10
- Performs all the duties of a Rental Agent by maintaining and following standards and procedures.
- Completed forms related to renting and returning vehicles accurately and efficiently.
- Processed customer requests by confirming or canceling reservations efficiently.
- Resolved customer inquiries and issues related to reservations to ensure satisfaction.
- Handling multiple inbound and outbound calls while providing exceptional customer service.
- Assisted team members with tasks and projects to enhance workflow.
Assistant Manager
Family Dollar
2016.06 - 2022.09
- Cultivated positive customer relations through friendly and professional interactions, enhancing customer satisfaction.
- Demonstrated that customers come first by serving them with a sense of urgency.
- Collaborated with team members to deliver exceptional service, contributing to a welcoming shopping environment.
- Educated customers on product features and benefits, providing tailored recommendations to meet their needs.
- Opened and closed the store, including counting the money, along with opening and closing the cash registers and creating staff assignments.
- Verified that all merchandising standards were maintained on a daily basis.
- Received and processed cash and credit payments for in-store purchases.
Education
High School Diploma -
Aldine Senior High School
Houston, TX2004-06
Skills
- Customer relations
- Data management
- MS Office Applications
- Task prioritization
- Time management
- Team collaboration
- Attention to detail
- Verbal communication
- Bilingual in English & Spanish
Certifications Awards
Awards, Perfect Attendance, Honor Roll (HS)
Timeline
Independent Contractor
DoorDash
2025.07 - 2026.03
Assistant Store Lead/Cashier
Grocery Services Inc
2023.10 - 2025.07
Rental Agent
AVR Airport Van Rental
2022.09 - 2023.10
Assistant Manager
Family Dollar
2016.06 - 2022.09
High School Diploma -
Aldine Senior High School