Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Hi, I’m
Monica Menzies
Brooklyn,United States
Summary
Overview
5
years of professional experience
Work History
ISSM Protective Services
Customer Service Representative
05.2021 - 02.2023
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Trained new personnel regarding company operations, policies and services.
Allied Universal
Receptionist
08.2019 - 03.2021
Job overview
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Maintained confidentiality of information regarding clients and company.
Bath & Body Works
Sales Associate
12.2017 - 04.2019
Job overview
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Generated new sales leads to achieve and exceed monthly sales goals.
Education
Economic Empowerment ServicesNew York, NY
Certificate Of Completion/Achievement from Office Skills Devlopement
06.2016
University Overview
Medgar Evers College of The City University of New YorkBrooklyn, NY
No Degree from Nursing Administration
06.2013
University Overview
Teachers Preparatory High SchoolBrooklyn, NY
High School Diploma
06.2009
University Overview
Skills
- Business Development Understanding
- Microsoft PowerPoint
- Staff Training
- Customer Relations
- Typing Proficiency
- Clerical Support
- Call Center Operations
- Retail Sales Customer Service
- Microsoft Word
- Active Listening
Timeline
Customer Service Representative
ISSM Protective Services
05.2021 - 02.2023
Receptionist
Allied Universal
08.2019 - 03.2021
Sales Associate
Bath & Body Works
12.2017 - 04.2019
Economic Empowerment Services
Certificate Of Completion/Achievement from Office Skills Devlopement
Medgar Evers College of The City University of New York
No Degree from Nursing Administration
Teachers Preparatory High School
High School Diploma
Similar Profiles
Tamia JeffersTamia Jeffers
Receptionist /Security Officer at ISSM Protective ServicesReceptionist /Security Officer at ISSM Protective Services
Mathurin WilsmitsonMathurin Wilsmitson
Security Officer at Allied Universal Security ServicesSecurity Officer at Allied Universal Security Services
Glorylyn MallariGlorylyn Mallari
Bid Coordinator/ Junior Take-off Analyst at ISSM Manpower ServicesBid Coordinator/ Junior Take-off Analyst at ISSM Manpower Services
Santo ColonSanto Colon
Bell Staff Member at The William ValeBell Staff Member at The William Vale
Syeda ZahraSyeda Zahra
Care Coordinator at Open Door Home-care ServicesCare Coordinator at Open Door Home-care Services