Monica Miramontez-Gonzalez
Santa Rosa,CA
Summary
Dynamic entrepreneur with a proven track record in business administration and project management. At Miramontez Taekwondo, I successfully implemented strategies that boosted revenue and enhanced customer relationships. Skilled in issue resolution and communication, I excel at optimizing operations and driving profitability across diverse industries.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Multi Clerk
Safeway
Petaluma, CA
02.2023 - Current
- Processed payments, refunds, and exchanges accurately and efficiently.
- Coordinated office activities to streamline operations and promote compliance with organizational policies.
- Maintained accurate records of incoming deliveries according to established procedures.
- Prepared and packaged bakery goods for display and sale.
- Participated in staff meetings and training sessions to improve bakery operations and customer service skills.
- Operated cash register to process customer orders accurately and efficiently.
Owner
Quality Landscape Transformations
Cotati, CA
06.2016 - Current
- Orchestrated creation of optimized workflows for streamlined operations.
- Developed strategic plans to increase profitability and efficiency.
- Developed competitive price strategies aligned with industry analysis.
- Supervised project execution, monitored phase progress, assured workmanship quality, and evaluated team performance to ensure timely project completion.
- Handled customer payments efficiently and updated records.
- Provided customer service and Resolved customer service issues promptly and courteously.
Owner
Miramontez Taekwondo
Santa Rosa, CA
04.2002 - Current
- Implemented successful business strategies to increase revenue and target new markets.
- Created marketing campaigns to attract new customers.
- Organized events such as trade shows and conferences.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Prepared weekly schedules to verify proper class coverage
- Managed daily operations of business, including hiring and training staff.
Education
Some College (No Degree) - Business
Santa Rosa Junior College
Santa Rosa, CASkills
- Customer service
- Project management
- Issue resolution
- Communication skills
- Business administration
- Relationship building
Certification
- C27 landscape construction
- Nationally Certified MartialArt Instructor
References
References available upon request.
Timeline
Multi Clerk
Safeway
02.2023 - Current
Owner
Quality Landscape Transformations
06.2016 - Current
Owner
Miramontez Taekwondo
04.2002 - Current
Some College (No Degree) - Business
Santa Rosa Junior College