Monica Moore
Bloomington,MN
Summary
Accomplished Inside Sales Representative with a proven track record at Boise Cascade, excelling in high-stress situations and mastering product knowledge to enhance customer satisfaction. Demonstrated ability to build lasting relationships and effectively manage priorities, leading to significant sales growth. Skilled in detailed data input and prioritization.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Brings fresh perspective and strong commitment to quality and success.
Overview
18
18
years of professional experience
Work History
Inside Sales Representative
Boise Cascade
07.2007 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring ability to upsell
- Contribute to sales growth by upselling products and services based on individual customer needs and promotion knowledge.
- Participate in training lumber yards and contractors on products and installation.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Train new Customer Service Representatives on company policies, procedures, and best practices.
- Maintain up-to-date knowledge on products and service changes.
- Followed up with customers to resolve issues to maintain high standards of customer service.
- Provide backup support for top 3 selling product lines out of 50.
- Past position experience as a manager. Job included hiring, scheduling, training, nightly financial balancing, shrink loss, set daily goals and motivation on executing.
Education
High School Diploma -
Windom Area High School
Windom, MN06-1991
Skills
- High-Quality Client Assistance
- Vibrant Energy
- In-Depth Product Knowledge
- Relationship development
- Proficient in Balancing Priorities
- Courteous Communication Practices
- Customer relationship management
- Detail-Oriented Data Input
- Relationship building
- Sales Proficiency
- Telephone Sales Expertise
- Informed Decision-Making
- Prioritization and Scheduling
Timeline
Inside Sales Representative
Boise Cascade
07.2007 - Current
High School Diploma -
Windom Area High School
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