Monica Mora
Santa Rosa,CA
Summary
Assistant Front End Manager at Costco Wholesale, I excelled in enhancing member satisfaction and resolving conflicts with professionalism, contributing to sales growth. Bilingual with great communication skills, I fostered a team-oriented environment, promoting loyalty programs and driving revenue. My approach is anchored in a positive attitude and a commitment to continuous improvement.
Overview
18
18
years of professional experience
Work History
Assistant Front End Manager
Costco Wholesale
02.2021 - Current
- Improved member satisfaction by efficiently managing front-end operations and addressing member concerns promptly.
- Evaluated employee performance regularly through observation of work habits and providing constructive feedback aimed at continuous improvement.
- Addressed escalated member issues with professionalism, resolving conflicts in a timely manner while preserving positive relationships between members and the store brand.
- Contributed to achieving sales goals by actively promoting special offers, loyalty programs, and other incentives designed to drive revenue growth.
Food Court Manager
Costco Wholesale
09.2018 - 02.2021
Bakery Manager
Costco Wholesale
02.2017 - 09.2018
Service Deli Manager
Costco Wholesale
07.2010 - 07.2016
Food Court Manager
Costco Wholesale
12.2008 - 07.2010
Food Court Supervisor
Costco Wholesale
08.2006 - 12.2008
Education
BA - Counseling
Sonoma State University
Rohnert Park, CA06.2007
Skills
Bilingual
Member Service Oriented
Team Player
Communication Skills
Motivated
Positive Attitude
Trustworthy
Great Work Ethic
Timeline
Assistant Front End Manager
Costco Wholesale
02.2021 - Current
Food Court Manager
Costco Wholesale
09.2018 - 02.2021
Bakery Manager
Costco Wholesale
02.2017 - 09.2018
Service Deli Manager
Costco Wholesale
07.2010 - 07.2016
Food Court Manager
Costco Wholesale
12.2008 - 07.2010
Food Court Supervisor
Costco Wholesale
08.2006 - 12.2008
BA - Counseling
Sonoma State University