MONICA MORALES
Patterson,CA
Summary
Motivated employee with a strong work ethic, adaptability, and exceptional interpersonal skills. Able to work effectively unsupervised, quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
PSR/DISABILITY & FMLA CLERK
FCPP/TENET
Modesto, CA
09.2012 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Recognized by management for providing exceptional customer service.
- Completed day-to-day duties accurately and efficiently.
- Managed inventory and supplies to ensure materials were available when needed.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Maintained updated knowledge through continuing education and advanced training.
- Assisted customers with inquiries and complaints in a professional manner.
- Processed payments, refunds, and exchanges accurately and efficiently.
- Answered phones in a courteous manner while providing excellent customer service.
- Scanned documents into digital formats ensuring accuracy of content.
- Utilized computer software programs to create reports, labels, forms.
- Greeted visitors in a friendly and professional manner while directing them appropriately.
Education
CNA - Certified Nursing Assistant
Academy of Professions
Modesto, CA06-1990
High School Diploma -
Patterson High School
Patterson, CA06-1987
Skills
- Analytical Thinking
- Organization
- Friendly, Positive Attitude
- Research
- Interpersonal Communication
- Verbal Communication
- Customer Service
- Written Communication
- Organization and Time Management
- Flexible and Adaptable
- Calm Under Pressure
- Microsoft Word
- Supervision and leadership
- Athena Software Proficiency
- Attention to Detail
- Data Entry
- Clerical Support
- Excellent Communication
- Dependable and Responsible
- Remote Office Availability
- Teamwork and Collaboration
- Customer Relations
- Task Prioritization
Languages
English
Native/ Bilingual
Spanish
Professional
References
References available upon request.
Timeline
PSR/DISABILITY & FMLA CLERK
FCPP/TENET
09.2012 - Current
CNA - Certified Nursing Assistant
Academy of Professions
High School Diploma -
Patterson High School
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