Monica Moreno
Spring
Summary
Energetic Customer Service Representative with 6+ years of experience resolving complex customer inquiries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement.
Overview
6
6
years of professional experience
Work History
Customer Service Cashier
Súper Mercado Gigante
05.2014 - 08.2020
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Worked closely with front-end staff to assist customers and maintain satisfaction levels.
- Received product orders, unloaded merchandise and arranged store stock into appealing displays.
- Welcomed customers, offering assistance to help find necessary store items.
Education
High School Diploma - undefined
Jersey Village High School
Houston, TX06.2013
Skills
- Financial overage analysis
- Merchandise restocking
- Customer Service
- Empathy
- Patience
- Money Management
- Cash drawer balancing
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Cashier
Súper Mercado Gigante
05.2014 - 08.2020
High School Diploma - undefined
Jersey Village High School
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