Monica Mosley
Sharon,PA
Summary
Dynamic professional with extensive experience at Brookfield Drive-Thru, excelling in cash handling and customer assistance. Proven ability to analyze sales data and enhance customer retention through effective communication and conflict resolution. Recognized for improving operational efficiency and maintaining high-quality standards in product shipment logistics.
Overview
6
6
years of professional experience
Work History
Customer Service Cashier
Brookfield Drive -Thru
Masury, OH
11.2018 - 05.2025
- Received payment by cash, check, credit cards, vouchers or automatic debits.
- Verified that all coupons were valid prior to processing them into the system.
- Assisted customers with locating merchandise within the store.
Manager's Assistant
Penn-Ohio Mart
Masury, OH
11.2024 - 02.2025
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Coordinated catering services for various functions, including sales trainings and department meetings.
- Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.
- Responded to customer issues to provide immediate resolution and improve retention.
Education
High School Diploma -
Farrell High School
Farrell, PA06-1996
Skills
- Cash handling
- Payment processing
- Customer assistance
- Sales analysis
- Data entry
- File organization
- Inventory management
- Customer retention
- Quality control
- Effective communication
- Conflict resolution
- Team collaboration
- Product shipment
- Time management
- Attention to detail
Timeline
Manager's Assistant
Penn-Ohio Mart
11.2024 - 02.2025
Customer Service Cashier
Brookfield Drive -Thru
11.2018 - 05.2025
High School Diploma -
Farrell High School
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