Monica Munoz Loo
Houston,TX
Summary
Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.
Overview
7
7
years of professional experience
Work History
Server
The Cheesecake Factory
Houston, TX
08.2024 - Current
- Delivered exceptional customer service in high-pressure dining environment.
- Managed multiple tables efficiently, ensuring timely order processing and delivery.
- Collaborated with kitchen staff to communicate special requests and dietary restrictions.
- Trained new servers on menu knowledge, service standards, and operational procedures.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Support Manager
The Cheesecake Factory
Houston, TX
08.2023 - 08.2024
- Able to perform as a host, cashier and baker when needed
- Managed front-of-house operations, ensuring smooth workflow
- Efficiently handled customer complaints, enhancing satisfaction
- Maintained strict compliance with sanitation and safety norms
- Trained employees in customer service best practices, improving team performance
- Delivered exceptional customer service, fostering a welcoming environment
Store Manager
Great American Cookies and Marble Slab Creamery
Houston, TX
10.2022 - 08.2023
- Oversaw all staff
- Oversaw day-to-day operations
- In charge of opening and closing procedures
- Accurate money handling
- Operated cash register and POS software
- Oversaw recruitment and training of new employees
- Ensured staff followed health and safety regulations
- Developed good customer relationships
- Addressed employee and customer concerns
- Helped create and foster a respectful and inclusive team environment
- Performed all checkout procedures quickly and accurately each time
- Processed credit card, debit card, cash, gift card, and store credit transactions
- Assisted customers with purchase questions, promotion concerns and returns
Assistant Manager/Barista
Teapica Lounge
Austin, TX
06.2019 - 12.2021
- Leadership and organization
- Supervised, trained and motivated employees
- Solved problems within the workplace
- Developed strategies for better workplace efficiency and goal achievement
- Provided direction to staff
- Filled in for General Manager (GM) in times of absence
- Supported ongoing learning and development of team members
Store Manager/Barista
Finca Santa Veracruz
Mexico City
10.2018 - 05.2019
- Trained employees on beverage procedures and proper use of coffee equipment
- Managed day-to-day operations of the cafe
- Coordinated with vendors and ordered supplies
- Advised staff on the best ways to resolve issues with clients and delivered excellent customer service
- Ensured all cafe areas were clean and tidy
- Nurtured friendly relationships with customers to increase loyalty and boost our reputation
Skills
- Strong work ethic
- Exceptional customer service
- Credit and debit transaction management
- Cash handling
- Guest engagement
- Memory retention
Languages
Spanish
Native or Bilingual
Timeline
Server
The Cheesecake Factory
08.2024 - Current
Support Manager
The Cheesecake Factory
08.2023 - 08.2024
Store Manager
Great American Cookies and Marble Slab Creamery
10.2022 - 08.2023
Assistant Manager/Barista
Teapica Lounge
06.2019 - 12.2021
Store Manager/Barista
Finca Santa Veracruz
10.2018 - 05.2019