Monica Munro

Responsible for maximizing sales in a high volume market by building and developing high performing teams. Attract, hire, retain, develop and motivate teams that consist of Store Managers, Assistant Managers and Associates. Deliver an excellent guest experience thru brand education, merchandising and store operations. Lead a team of 13 stores with 5-9 team members within each store. Create monthly store budgets and ensure stores are profitable through managing controllables. Education Captain of the region to ensure stores execute all in-store and in-salon brand education. District Mentor Brand Ambassador for a high performing brand that educates the region on new initiatives and offer sales driving tips. Work remotely and in the field.

Promote a women's boutique with 2.4k followers through social media with three individuals. Assist in managing the operations of ordering current trends, packing, shipping, financials and customer communication.

Built a great team by setting clear direction to drive the business for continued store and salon growth. Lead with passion to grow and develop team members with the support of brand partnerships and store operations. Lead a store team of 4 team members. Piloted a Business Guru program to assist in the development of store managers to train new team members effectively using company provided tools and resources.

Analyzed sales data to identify trends and inform decision-making processes. Led and trained team members on product knowledge and customer service techniques. Managed daily store operations and ensured compliance with company policies.