Summary
Overview
Work History
Education
Skills
Timeline
Generic

Monica Mwasindila

dallas,texas

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Caregiver

grace home care
02.2023 - 07.2024
  • Worked in cooperation with family and outside providers to meet physical and emotional needs of patient
  • Facilitated social activities for clients to maintain a sense of purpose and community
  • Developed individualized care plans based on input from physicians, nurses and family members.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Sales and admistrative supervisor

apeck international ltd
08.2018 - 11.2022
  • Analyzed sales data to adjust and improve sales strategies
  • Compiled data to prepare reports and assist with sales forecasting
  • Advised clients regarding accounts, pricing schedules, and financing options.

procurement and administrative supervisor

S2K ENGINEERING
02.2015 - 07.2018
  • Ensured compliance with applicable laws and regulations pertaining to employment practices or safety regulations
  • Analyzed expenditures and allocated department budget in alignment with corporate objectives
  • Conducted research on topics related to departmental projects or initiatives.

Education

Bachelor of Arts - PROCUREMENT AND LOGISTICS MANAGEMENT

TANZANIA INSTITUTE OF ACCOUNTANCY
DAR ES SALAAM
12.2017

Diploma - Procurement and Logistics Management

Tanzania Institute of Accountancy
12.2014

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking

Timeline

Caregiver

grace home care
02.2023 - 07.2024

Sales and admistrative supervisor

apeck international ltd
08.2018 - 11.2022

procurement and administrative supervisor

S2K ENGINEERING
02.2015 - 07.2018

Customer Service Representative

Bachelor of Arts - PROCUREMENT AND LOGISTICS MANAGEMENT

TANZANIA INSTITUTE OF ACCOUNTANCY

Diploma - Procurement and Logistics Management

Tanzania Institute of Accountancy

Similar Profiles

CREATE PROFILE
Monica Mwasindila