Monica M West
Vancouver
Summary
Experienced Flight Attendant prioritizing safety and delivering exceptional customer service. Polished and personable with outstanding interpersonal skills. Recognized for delivering excellent service with a friendly attitude.
Overview
7
7
years of professional experience
Work History
Patient Access Representative
PeaceHealth Medical Group
Vancouver, WA
10.2025 - Current
- Managed patient scheduling and registration processes to enhance operational efficiency.
- Verified insurance eligibility and benefits, ensuring accurate patient information collection.
- Educated patients on financial responsibilities and payment options for services rendered.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Patient Service Representative
Vancouver Clinic
Vancouver, WA
01.2021 - 09.2025
- Performed administrative duties such as filing, faxing, photocopying.
- Checking in patients for appointments
- Working with insurances to obtain referral approval
- Adhered to HIPAA regulations when handling confidential patient information.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
Lead Flight Attendant
Omni Air International Inc.
Seattle, Washington
08.2023 - 01.2025
- Prepared aircraft cabins for flight, including checking emergency equipment, stocking food and beverage items, and ensuring passenger comfort items are available.
- Inspected aircraft cabins before take off to ensure they met FAA requirements for cleanliness and proper functioning of equipment.
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
- Delivered customized menu and drink orders to satisfy passengers' preferences.
- Demonstrated exceptional customer service standards and ensured that passengers were comfortable during their flight.
- Managed the safety and security of passengers on board flights.
Manager
Northwest Liquid Gold Taproom
Vancouver, Washington
09.2019 - 08.2023
- Ensured compliance with all applicable laws, regulations, industry standards.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Provided drink suggestions to customers based on their preferences.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Conducted weekly team meetings to discuss upcoming events, promotions and menu changes.
Education
High School Diploma -
Evergreen High School
Vancouver, WA06-2001
Skills
- Customer service
- HIPAA compliance
- Strong work ethic
- Attention to detail
- First aid
- Reliability and punctuality
- Time management
- Team collaboration
- Safety procedures
- Emergency procedures
- Cultural awareness
Education and Training
other
Timeline
Patient Access Representative
PeaceHealth Medical Group
10.2025 - Current
Lead Flight Attendant
Omni Air International Inc.
08.2023 - 01.2025
Patient Service Representative
Vancouver Clinic
01.2021 - 09.2025
Manager
Northwest Liquid Gold Taproom
09.2019 - 08.2023
High School Diploma -
Evergreen High School