Monica Núñez
Palmdale ,CA
Summary
Dynamic Assistant Manager at Birria Superior with proven expertise in customer service and team leadership. Enhanced customer satisfaction by promptly resolving complaints and improved financial accuracy through diligent cash handling. Successfully mentored staff, fostering a collaborative environment that drove sales growth and optimized inventory management. Bilingual, with strong decision-making skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Manager
Birria Superior
Lancaster, CA
02.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Team motivation
- Staff training and development
- Staff supervision
- Goal setting
- Employee scheduling
- Multitasking
- Hiring and training
- Bilingual
Certification
Serv Safe
Beverage server certificate
Timeline
Assistant Manager
Birria Superior
02.2022 - Current