MONICA NICHOLE JONES
Piedmont,SD
Summary
Achieved operational excellence by utilizing over 15 years of experience in retail operations and customer service across logistics and administrative areas.,Drove team success by optimizing store operations, resulting in enhanced service delivery and increased sales outcomes.,Fostered exceptional communication with customers, maintaining a strong focus on detail and their needs.,Expanded business opportunities through proactive outreach to potential partners, enhancing revenue streams.,Delivered superior customer service by consistently exceeding expectations and ensuring satisfaction, regardless of purchase outcomes.,Navigated customer inquiries effectively, aiding them in understanding service options and addressing their needs.
Overview
1
1
Certification
21
21
years of professional experience
Work History
Primary Operator Manager
The UPS Store
Rapid City, SD
08.2023 - Current
- Lead daily operations across two store locations, overseeing 9-11 team members.
- Managed all services including shipping, mailbox rentals, print production, and retail sales.
- Delivered top-tier customer service, including notary support and shipping consultations.
- Ensured accurate, safe processing of packages per UPS policies and standards.
- Tracked inventory, restocked supplies, and drove sales through upselling strategies.
- Trained employees, delegated responsibilities, and maintained a customer-focused culture.
- Completed daily audits, sales reports, and performance summaries to support business planning.
- Developed new business through business-to-business (B2B) prospecting by visiting local businesses to promote UPS Store products and services. Presented paper and print sample books, business cards, menus, sales flyers, banners, posters, and other marketing materials to demonstrate print capabilities and build lasting client relationships. Created convenient, on-site business solutions, allowing customers to work directly with our store without leaving their place of business.
- Business-to-business (B2B) sales
- Outside prospecting
- Consultative selling
- Relationship building
- Print and marketing expertise
- Customer convenience
Personal Shopper
Shipt
College Station, TX
08.2017 - 03.2022
- Oversaw efficient grocery order fulfillment to meet customer needs promptly and accurately.
- Facilitated proactive communication with customers to elevate overall satisfaction.
- Navigated substitutions and special requests through adept problem-solving strategies.
Cashier & Retail Associate
The Exchange
Fort Hood, TX
08.2016 - 02.2017
- Oversaw transaction processing and promoted store programs while upholding organized and efficient workspaces.
- Delivered exceptional customer service and addressed customer concerns with a high level of professionalism.
- Directed merchandising efforts, stocking activities, and inventory replenishment strategies.
Tanning Consultant
Total Tan
Killeen, TX
05.2009 - 04.2010
- Advised customers on safe tanning practices and equipment use.
- Maintained records, handled bookings, and provided skincare recommendations.
Receptionist
Skin Deep
Harker Heights, TX
09.2007 - 01.2008
- Managed front-desk responsibilities including check-ins, cash handling, and appointment scheduling.
- Maintained a clean and welcoming environment for spa clients.
Custodian
Fort Hood Commissary
Fort Hood, TX
09.2006 - 05.2007
- Maintained cleanliness of store facilities including restrooms, floors, and break areas.
Customer Service Representative
GC Services
Copperas Cove, TX
08.2005 - 10.2005
- Assisted clients in managing credit accounts and setting up payment plans.
Education
Diploma - undefined
Lakeland High School
White Lake05-2002
Skills
- Oversaw team management and store operations to achieve business goals
- Directed shipping and logistics initiatives to streamline processes
- Elevated customer service standards to foster loyalty
- Managed print and mail services to support marketing efforts
- Administered cash handling and POS systems for financial accuracy
- Supervised inventory control measures to reduce loss
- Led staff training programs to enhance employee performance
- Implemented upselling strategies to maximize revenue
- Optimized scheduling and workflow management for productivity
- Delivered notary and administrative support to facilitate operations
Certification
Notary Public, 03/01/29
ADDITIONAL EARLY ROLES
- Customer Manager, Burger King, MI
- Sales Floor Assistant, Dress Barn, KS
- Maintenance Assistant, Wendy Sizemore & Carol's Mighty Maids, MI
- Construction & Safety Crew, Angelo Ifrate Construction, MI
- Customer Support, McIntyre's Soft Water, MI
Timeline
Primary Operator Manager
The UPS Store
08.2023 - Current
Personal Shopper
Shipt
08.2017 - 03.2022
Cashier & Retail Associate
The Exchange
08.2016 - 02.2017
Tanning Consultant
Total Tan
05.2009 - 04.2010
Receptionist
Skin Deep
09.2007 - 01.2008
Custodian
Fort Hood Commissary
09.2006 - 05.2007
Customer Service Representative
GC Services
08.2005 - 10.2005
Diploma - undefined
Lakeland High School