Summary
Overview
Work History
Education
Skills
Certification
Languages
Websites
Affiliations
Accomplishments
Timeline
Generic
Monica Njuguna

Monica Njuguna

795 Philadelphia St,TX

Summary

Dynamic and results-driven professional with a proven track record at 24-hour Fitness, excelling in client engagement and customer service. Adept at problem-solving and demonstrating leadership skills, I thrive in fast-paced environments, consistently delivering exceptional service and fostering strong relationships. Certified in First Aid and CPR, I prioritize safety while ensuring customer satisfaction.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Sales and Service Associate

24-hour Fitness
Rockwall , TX
12.2023 - Current
  • Identified needs of customers promptly and efficiently..
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Contacted customers about potential service upgrades, new services and account changes.
  • Demonstrated product knowledge to customers by providing detailed information about products and services offered.
  • Completed assigned tasks within established time frames.

Brand Associate

Old Navy
Rockwall, TX
09.2022 - 12.2023
  • Organized sales floor displays to maximize visibility of products.
  • Maintained accurate stock levels and tracked inventory.
  • Trained new brand ambassadors, sharing best practices and brand values.
  • Handled cash register transactions accurately and efficiently.
  • Performed daily opening and closing duties including counting money in the register drawer.
  • Recommended, selected and helped locate merchandise based on guest needs and desires.

Cashier

Chick-fil-A
Rockwall, TX
07.2021 - 10.2021
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Answered phone calls to assist customers with questions and orders.
  • Counted and balanced cashier drawers.
  • Ensured compliance with all safety regulations within the store environment.

Babysitter

Family Members
Rockwall, TX
07.2018 - 03.2021
  • Collaborated with parents regarding their expectations from babysitting services provided.
  • Responded quickly to any emergency situation that may arise during babysitting hours.
  • Developed trusting relationships with both parents and children through consistent interaction throughout babysitting engagements.
  • Managed household errands and other essential duties.

Education

Associate of Arts - Associate of Science

Collin County Community College
Plano, TX
12-2025

High School Diploma -

Rockwall Heath High School
Rockwall, TX
05-2023

Skills

  • Leadership skills
  • Flexibility and adaptability
  • Motivational
  • Client engagement
  • First aid and CPR
  • Time management
  • Customer service
  • Sales techniques
  • Problem solving

Certification

  • NASM CPT Certificate, December 2024
  • CPR/ AED Certificate, March 2025

Languages

English
Native/ Bilingual
Swahili
Native/ Bilingual

Affiliations

I participate in the Run-it-Up Dallas running group and engage with my church's YA Get Fit program, an initiative by One Community Church aimed at promoting fitness and health within the community.

Accomplishments

Homeland Scholarship Award, Masonic Scholarship Award, K&S Emerging Leaders Scholarship Award, and Soroptimist International of Rockwall Scholarship. Achieved 1st place in multiple events, including the Katy Trail 5k, Run it Up 5k, Hotcake Hustle 5k, Pumpkin Spice 5k, Too Hot to Handle 10k, Too Cold to Hold 5k, and St. Paddy's Day Dash.

Timeline

Sales and Service Associate

24-hour Fitness
12.2023 - Current

Brand Associate

Old Navy
09.2022 - 12.2023

Cashier

Chick-fil-A
07.2021 - 10.2021

Babysitter

Family Members
07.2018 - 03.2021

Associate of Arts - Associate of Science

Collin County Community College

High School Diploma -

Rockwall Heath High School

Similar Profiles

CREATE PROFILE
Monica Njuguna