Monica Olivares
Oklahoma City,OK
Summary
Proficient receptionist recognized for strong organizational and time management skills. Experienced in coordinating patient care and managing front desk operations to create a welcoming environment and ensure efficient workflow.
Overview
13
13
years of professional experience
Work History
Receptionist
Olsen Orthopedics
Midwest City, OK
01.2016 - Current
- Managed appointment scheduling and patient check-ins to enhance office efficiency.
- Maintained accurate patient records using electronic health record (EHR) systems.
- Communicated effectively with patients, providers, and insurance representatives to resolve inquiries.
- Coordinated office organization and maintained cleanliness to create a welcoming environment.
- Trained new staff on front desk procedures and software applications for seamless operations.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
Medical Assistant
Good Sheppard Ministries
Oklahoma City, OK
07.2015 - 05.2016
- Assisted with patient intake, ensuring accurate information collection and documentation.
- Coordinated appointment scheduling, optimizing workflow and reducing patient wait times.
- Managed electronic health records, maintaining data integrity and confidentiality standards.
- Supported clinical staff during procedures, enhancing patient comfort and safety measures.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Medical Assistant
Southwest Orthopedics and Reconstructive Specialist
Oklahoma City, OK
01.2013 - 07.2015
- Trained new medical assistants on operational protocols and best practices to ensure compliance.
- Implemented process improvements that enhanced patient care delivery efficiency within the clinic.
- Led initiatives for staff development, fostering a collaborative environment among healthcare providers.
- Streamlined communication between departments to facilitate timely patient care and follow-up services.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Education
Associate of Science - X-Ray Medical Technician-Medical Assistant
Heritage College
Oklahoma City, OK12-2012
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Scheduling appointments
- Mail handling
- Records management
- Payment processing
- Reception desk management
- Record preparation
- Data inputting
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Receptionist
Olsen Orthopedics
01.2016 - Current
Medical Assistant
Good Sheppard Ministries
07.2015 - 05.2016
Medical Assistant
Southwest Orthopedics and Reconstructive Specialist
01.2013 - 07.2015
Associate of Science - X-Ray Medical Technician-Medical Assistant
Heritage College