Monica Ortega
Chula Vista,CA.
Summary
Strong background in financial modeling and risk management. Skilled in providing financial consultations and solutions for businesses of all sizes. Astute candidate develops new strategies and processes to optimize financial operations. Utilizing well-developed interpersonal skills to shine in a new way. Still practicing excellent customer service, a point of contact for help and information, and being a well-rounded asset to the company.
Overview
9
9
years of professional experience
Work History
Mortgage Associate
Prosperity Home Mortgage
01.2019 - 05.2023
- Work closely with mortgage consultant and loan processor to ensure all tasks were being met for timely and fluid closing.
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Handled all administrative tasks for top producing mortgage consultants.
- Served as right hand to mortgage consultant who was consistently top 3 country companywide in production, contributed to maintaining ranking.
- Determined borrower's credit worthiness and ability to qualify for home loan
- Set up loan files including disclosures, opening title and escrow, requesting appraisals, completing compliance reviews, etc
- Created and set up marketing campaigns in several different formats
- Communicated needs to customers as well as setting expectations with timelines
- Kept fluid and open line of communication via phone, text, and email
- Provided customers with resources to facilitate their escrow
- Collaborated with different departments and companies such as title, escrow, and insurance companies to ensure all facets of transaction were being satisfied
- Completed reporting to satisfy company guidelines and expectations.
Mortgage Loan Consultant
Prosperity Home Mortgage
01.2016 - 01.2019
- Originated mortgage home loans – FHA, VA, Conventional, as well as niche products.
- Contributed to top producing sales team- consistently top 3 within country companywide.
- Determined borrower's credit worthiness and ability to qualify for home loan.
- Met with clients both in person and virtually to pre-qualify them and guide them towards attaining home loan.
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
- Worked with underwriters to fix application problems and resolve issues.
- Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
- Participated in industry events and conferences to build relationships and gain market intelligence.
- Monitored pipelines to track and log status of loans.
- Explained very technical financial information to applicants in easy to understand language.
Administrator of Training and Career Development
Berkshire Hathaway HomeServices
01.2014 - 01.2016
- Coordinate and execute company-wide training for Berkshire Hathaway HomeServices real estate agents affiliates
- Interfaced training material between lending and real estate
- Developed ethics training to support risk management policies throughout company
- Used traditional tools and resources, as well as new virtual classrooms to present material
- Collaborated with BHHS managers, affiliate managers, and executive team members to design projects that support
- BHHS company goals.
Education
NATIONWIDE MORTGAGE LICENSING
2016
Bachelor of Science - Psychology
SAN DIEGO STATE UNIVERSITY
San Diego2011
Skills
- Fluent Spanish speaker
- Well versed in using Microsoft Outlook, Word, Excel and Powerpoint
- Well versed in using Encompass
- Negotiation Tactics
- Payment Collection
- Reviewing Documentation
- Sales Development
- Customer Satisfaction
Timeline
Mortgage Associate
Prosperity Home Mortgage
01.2019 - 05.2023
Mortgage Loan Consultant
Prosperity Home Mortgage
01.2016 - 01.2019
Administrator of Training and Career Development
Berkshire Hathaway HomeServices
01.2014 - 01.2016
NATIONWIDE MORTGAGE LICENSING
Bachelor of Science - Psychology
SAN DIEGO STATE UNIVERSITY
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