Monica Prestridge
Humble,TX
Summary
Experienced supervisor with leading teams, case management, delivering results, training employees, providing effective feedback for process improvement, mediating interpersonal conflicts, and implementing company procedures. Dedicated to an open communicative culture, where staff feel empowered to contribute to the agency's success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Supervisor
Harris County Community Supervision & Corrections Department
2019.12 - Current
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Established performance metrics for grant funded programming, consistently tracking progress towards goals and making adjustments as needed.
- Reduced recidivism rates through diligent supervision and monitoring of probationers' activities.
- Served as liaison between courts, victims, families of offenders, and community organizations to streamline probation process.
- Evaluated success of rehabilitative programs by analyzing participant progress data and making recommendations for improvement where needed.
- Increased success rate of grant funded programming by 20% over 12-months.
Bartender
Coaches Pub
2014.01 - 2022.03
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Maintained clean and organized workspace, ensuring compliance with health and safety regulations.
- Streamlined inventory management, accurately tracking stock levels to minimize waste and control costs.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
Environmental Education Intern
Student Conservation Association
2018.06 - 2018.10
- Enhanced students' understanding of environmental issues by developing engaging and interactive activities.
- Supported development of inner city environmental programs for improved ecological awareness and sustainable practices.
- Improved student engagement during lessons by utilizing multimedia resources illustrating real-world applications of environmental concepts.
- Collaborated with fellow interns to create comprehensive curriculum focused on environmental education.
- Assisted in organizing and leading field trips, exposing students to real-world examples of environmental conservation efforts.
Education
MBA - Business Management
University of Houston - Clear Lake
Houston, TX08.2022
Bachelor of Arts - Environmental Studies
University of St. Thomas
Houston, TX05.2019
Skills
- Process Improvement
- Data Analytics
- Strategic Planning
- Staff Development
- Team Collaboration
- Analytical Thinking
- Self Motivation
Certification
- TLETS - Full Access, 2023
- Mental Health First Aid, 2023
- Texas Dept. Criminal Justice (TDCJ) - Certified Community Supervision Officer, 2020
- Texas Risk Assessment System (TRAS) - Certified, 2020
Timeline
Supervisor
Harris County Community Supervision & Corrections Department
2019.12 - Current
Environmental Education Intern
Student Conservation Association
2018.06 - 2018.10
Bartender
Coaches Pub
2014.01 - 2022.03
MBA - Business Management
University of Houston - Clear Lake
Bachelor of Arts - Environmental Studies
University of St. Thomas
- TLETS - Full Access, 2023
- Mental Health First Aid, 2023
- Texas Dept. Criminal Justice (TDCJ) - Certified Community Supervision Officer, 2020
- Texas Risk Assessment System (TRAS) - Certified, 2020
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