Summary
Overview
Work History
Education
Skills
Professional reference
Timeline
Generic

Monica Ramirez

Campbell ,CA

Summary

I am a capable person , I always like to set my own challenges , I like to learn new things .

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

9
9
years of professional experience
5
5
years of post-secondary education

Work History

Account Representative

State Farm
Campbell , CA
11.2022 - 05.2025
  • Provided excellent customer service to ensure client satisfaction.
  • Researched industry trends to stay current on competitive landscape.
  • Ensured compliance with company policies and industry regulations.
  • Conducted sales presentations to potential customers.
  • Facilitated onboarding of new clients, ensuring a smooth transition and understanding of products and services.

Server

Maya night club
Redwood City , CA
03.2022 - 04.2025

Delivery Driver

Amazon
San Jose, CA
12.2020 - 06.2021
  • Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
  • Notified customers of delays to decrease calls to support.
  • Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.

Real Estate Agent

Home inmobiliaria
Villavicencio
06.2017 - 01.2018
  • Showed residential properties and explained features, value and benefits of available homes.
  • Coordinated appointments with prospective buyers to showcase houses and plots.
  • Generated lists of properties compatible with buyers' needs and financial resources.
  • Verified accuracy of documentation and fund disbursements for sales.

Sales Agent -time share

Decameron
Villavicencio
01.2016 - 05.2017
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Prepared and updated client records.
  • Trained and supported new sales representatives.

Education

Civil Engineer -

Universidad Cooperativa De Colombia
Villavicencio -colombia
12.2017

High School Diploma -

Cofrem
Villavicencio -colombia
12.2010

Property & Casualty - Property & Casualty

Insurance
12.2022 - 07.2025

CTEC - Tax Prepare

Golden State Tax Training
02.2025 - 07.2025

Life And Health License - Life And Health

Insurance
03.2023 - 07.2025

Skills

teamwork

I'm very patient

Adaptable

Software: word , Excel , power point , outlook, basic autocad,CRM

  • Customer service
  • Sales presentations

Professional reference

  • (Senior Operations Manager-Amazon ) Jose Mejia : (323) 403-3776
  • ( manager departament meat -h mart ) Benjamin: (626) 371-6830

Timeline

CTEC - Tax Prepare

Golden State Tax Training
02.2025 - 07.2025

Life And Health License - Life And Health

Insurance
03.2023 - 07.2025

Property & Casualty - Property & Casualty

Insurance
12.2022 - 07.2025

Account Representative

State Farm
11.2022 - 05.2025

Server

Maya night club
03.2022 - 04.2025

Delivery Driver

Amazon
12.2020 - 06.2021

Real Estate Agent

Home inmobiliaria
06.2017 - 01.2018

Sales Agent -time share

Decameron
01.2016 - 05.2017

Civil Engineer -

Universidad Cooperativa De Colombia

High School Diploma -

Cofrem
Monica Ramirez