Monica Rector
Missouri City,TX
Summary
I am a bilingual, customer-focused Sales Associate with several years of experience in retail environments. I am Flexible and approachable, with strong organizational and time management skills. Expert at delivering memorable guest experiences through welcoming interactions and extensive product knowledge. Excel at communication, problem-solving, and adaptability, ensuring effective team coordination.
Overview
12
12
years of professional experience
Work History
Key Holder
T-Mobile
Houston, TX
03.2019 - Current
- Supported store managers in the achievement of store goals and KPIs.
- Trained new team members on proper key-holding duties, including opening and closing the store, handling register transactions, and customer service standards.
- Communicate regularly with management regarding stock levels, employee performance issues, and customer feedback.
- Supervised employees by providing direction on tasks and expectations regarding customer service standards.
- Partnered with store manager to develop and train internal talent.
Retail Sales Associate
Tmobile
Houston, Texas
09.2012 - Current
- Managed key holder responsibilities to ensure the store was opened and closed in a timely manner according to company policies.
- Maintained accurate records of merchandise, inventory levels, sales, returns, and staff transactions.
- Assisted customers with product selection and resolving complaints.
- Supervised employees by providing direction on tasks and expectations regarding customer service standards.
- Performed daily banking duties such as deposits and withdrawals of funds from registers.
- Conducted regular audits on store supplies to maintain adequate inventory levels.
- Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong relationships with customers by providing personalized assistance and support.
Education
High School Diploma -
Colegio Beatos Carlos Manuel Rodriguez
Bayamon05-2004
Skills
- Money Handling
- Order Processing
- Regulatory Compliance
- Display Setup
- Customer Service
- Problem-Solving
- Product Recommendations
- Relationship Building
- Stocking and Receiving
- Verbal and Written Communication
- Teamwork and Collaboration
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Key Holder
T-Mobile
03.2019 - Current
Retail Sales Associate
Tmobile
09.2012 - Current
High School Diploma -
Colegio Beatos Carlos Manuel Rodriguez
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