Monica Reynolds

Accurately processed customer orders while ensuring smooth drive-thru operations.

Greeted customers at speaker and window, addressing inquiries about menu items.

• Processed cash, card, and mobile payments accurately, contributing to seamless transaction flow.
• Verified order accuracy before handing to customers, ensuring satisfaction.
• Suggested add-ons to improve customer satisfaction and drive additional sales.
• Exhibited effective communication and multitasking during peak hours to maintain operational efficiency.
• Maintained cleanliness of work area and restocked supplies regularly.
• Collaborated with kitchen team to ensure timely preparation of orders.

• Delivered friendly, efficient customer service while accommodating special requests to encourage repeat business.
• Prepared customized sandwiches efficiently to maximize customer satisfaction.
• Maintained cleanliness to uphold food safety and sanitation standards for a safe dining environment.
• Restocked ingredients and assisted with daily food preparation to support seamless store operations.
• Operated cash register and processed transactions with accuracy to minimize errors.

• Provided friendly, efficient service in a fast-paced, high-volume environment, contributing to positive customer experience
• Assisted walk-in and phone-in customers with inquiries about towing, vehicle pickup, and parts, enhancing overall customer experience
• Answered and returned customer calls, scheduled service appointments, and took detailed messages, ensuring timely service delivery
• Maintained organized records and facilitated communication between dispatch and customers, minimizing service delays