Monica Roberts
Hanford,CA
Summary
Knowledgeable Case Manager experienced and dedicated to achieving desired case outcomes with passion for helping others. Offers excellent problem-solving, conflict resolution and communication abilities. Adept at handling high caseloads without sacrificing quality of care while recommending best resources and courses of action to benefit client.
Overview
18
18
years of professional experience
Work History
Case Manager
Promoting Self Worth
04.2006 - Current
- Provide assistance and training to approximately 20 individuals with intellectual disabilities.
- Assist in evaluating, planning, and developing individual goal plans and services.
- Implement and record appropriate data regarding trainee's progress on goals set and services.
- Educate clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Function as a lead providing training to co-workers and new hires using verbal communication, hands on training and modeling.
CNA
Hanford Nursing and Rehab
- Assist patients with daily living activities, promoting independence and dignity.
- Delivered individualized patient care to approximately 15 residents by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Enhance patient satisfaction and reduce stress through effective communication, active listening and providing compassionate and attentive care.
Education
Associate of Arts - Social Sciences
West Hills College - Lemoore
Lemoore, CA07.2020
Skills
- Compassion and Empathy
- Organization and Multitasking
- Problem-Solving
- Client Advocacy
Timeline
Case Manager
Promoting Self Worth
04.2006 - Current
Associate of Arts - Social Sciences
West Hills College - Lemoore
CNA
Hanford Nursing and Rehab
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