Monica Robledo
Austin,TX
Summary
Professional leader with proven track record in driving operational excellence and fostering team collaboration. Skilled in strategic planning, staff development, and resource management, with strong commitment to achieving results. Known for adaptability in dynamic environments, ensuring seamless operations and high standards of service delivery. Possesses strong communication skills, problem-solving abilities, and focus on continuous improvement.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Center Director
The Learning Experience Cedar Park
Cedar Park, TX
07.2024 - Current
- Directed daily operations of a high-capacity childcare center serving up to 165 children
- Supervised, trained, and evaluated a team of 50+ employees, promoting professional growth and accountability
- Planned and conducted biannual curriculum-focused trainings and monthly staff development and goal-setting meetings
- Ensured compliance with all state licensing requirements, health regulations, and safety standards
- Maintained accurate employee records, certifications, and annual training documentation
- Completed 120+ hours of professional development in child development, business management, emergency safety, and effective communication
- Managed a $25,000 annual operating budget, overseeing supplies, events, and facility expenses
- Created and managed staff schedules to maintain required child-to-staff ratios
- Recruited, onboarded, and retained high-quality early childhood professionals
- Established a mentoring program by assessing individual staff strengths and development needs
- Served as primary point of contact for families, resolving concerns and fostering strong relationships
- Addressed escalated parent and client issues to support frontline staff and maintain exceptional service
- Strengthened enrollment and retention by promoting a positive center culture and community reputation
- Oversaw purchasing, marketing, sales, and account management functions
- Organized and hosted large-scale family and community events with 200+ attendees
- Led fundraising initiatives raising thousands of dollars for the Make-A-Wish Foundation
- Initiated CACFP certification and achieved 3-Star TRS Certification
Assistant Area Manager
The Learning Experience
Leander, TX
11.2022 - 07.2024
- Oversaw day to day operations for five different schools.
- Provided support during center visits, showcasing strong leadership skills and excellent store performance metrics.
- Enhanced employee performance through regular training sessions and constructive feedback.
- Conducted regular center audits to maintain consistent operational standards within the centers.
- Optimized inventory levels by effective ordering processes, reducing waste and saving costs.
- Ensured compliance with company policies and procedures by regularly reviewing documentation and updating as needed.
- Set up classrooms at new and existing centers.
- Recruited hired, and trained new team members, creating a high-performing workforce across multiple locations.
- Helped with budgeting to find better options to help reduce waste.
Preschool Center Director
The Learning Experience
Pflugerville, TX
12.2019 - 11.2022
- Managed and trained over 50 employees.
- Held two curriculum focused trainings yearly.
- Held monthly team building and goal meetings.
- Maintained employee files and yearly training requirements.
- Completed over 120 training hours in child development, business management, emergency safety practices, and effective communication.
- Kept facility in compliance with all applicable standards and laws.
- Promoted positive company image and established reputation as provider of choice for educational programs in greater community.
- Recruited and developed solid team of professionals to care for up to 165 children each day.
- Managed $25,000 yearly budget for events, supplies and building costs.
- Employee Scheduling.
- Interacted well with customers to build connections and nurture relationships.
- Reported issues to higher management with great detail.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Held dozens of events for 200+ customers.
- Raised thousands of dollars for Make-A-Wish Foundation.
Acting Assistant Director
Children's Courtyard
Austin
08.2017 - 01.2018
- Trained and mentored new employees on industry practices and business operations.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Oversaw purchasing and organization of curriculum materials inventory.
- Led team of 25 teachers professionals in special projects and daily operations.
- Provided families with excellent customer service to solve any problems that may have arose.
Preschool Master Teacher
Children's Courtyard
Austin
03.2013 - 07.2017
- Helped train over 20 teachers in curriculum, supervision and classroom structure.
- Incorporated multiple types of teaching strategies into classroom.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Planned and implemented integrated lessons to meet national standards.
- Developed and implemented classroom routines to address varying student needs.
Education
High School Diploma -
Del Valle High School
Del Valle06.2010
Some College (No Degree) - Marketing Management And Research
Austin Community College
Austin, TXSkills
- Public Notary
- Food Managers Certification
- Childcare Director Certification
- MS Office
- Training and Development
- Teamwork and Collaboration
- Planning and Coordination
- Good Telephone Etiquette
- Excellent Communication
- Clerical Support
- First Aid/CPR
- Attention to Detail
- Critical and Analytical Thinking
- Maintenance and Repair
- Interpersonal Communication
- Team building
- Payroll Preparation
- Cost Savings
- Emergency Response Plans
- Staff Hiring
- Delegating Assignments
- Community Engagement
- Office Management
- Planning Events
- Calendar Management
- Recordkeeping and File Management
- Maintaining Office Records
Certification
Certifications & Credentials
- 3-Star TRS Certification
- CACFP Certification in Progress / Initiated
- CPR & First Aid
- Childcare Director Credential
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Center Director
The Learning Experience Cedar Park
07.2024 - Current
Assistant Area Manager
The Learning Experience
11.2022 - 07.2024
Preschool Center Director
The Learning Experience
12.2019 - 11.2022
Acting Assistant Director
Children's Courtyard
08.2017 - 01.2018
Preschool Master Teacher
Children's Courtyard
03.2013 - 07.2017
High School Diploma -
Del Valle High School
Some College (No Degree) - Marketing Management And Research
Austin Community College