Monica Rodriguez Torres

• Experience with lease-ups and dual sites.

• Negotiated lease terms effectively to meet both tenant and management needs.
• Responded to requests and scheduled appointments for property showings.
• Increased tenant satisfaction by promptly addressing concerns and resolving issues.
• Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
• Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.

• Answered phones and emails, schedules and confirmed events in a timely manner.
• Organized workflow and events by reading and routing correspondence, collecting clients information.
• Maintained calendar, arranged meetings, conferences, teleconferences and travel.
• Followed up with clients regarding any changes to their events.
• Created/sent invoices and statements to customers.
• Checked data input to ensure the accuracy of the final bill.

• Determined method of shipment and prepared bills of lading, invoices and other shipping documents
• Checked import and export documentation to determine cargo contents and classified goods into different tariff or fee groups.
• Updated clients on cargo and mail statuses by closely monitoring receipt and tracking processes.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
• Proved successful working within tight deadlines and fast-paced atmosphere.

• Worked in call center environment handling manual and automatically dialed outbound calls.
• Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
• Maintained high volume of calls and met demands of busy and productive group.
• Achieved performance goals on consistent basis.
• Monitored accounts for compliance with established payment plans and flagged non-compliances.
• Trained new team members on scripts, company services and collection strategies.
• Notified co-signers of delinquent accounts to assist in collecting payments.
• Worked with customer to create debt repayment plan based on current financial condition.
• Listened to customers and negotiated solutions that met creditor and debtor needs.
• Advised customers of alternative actions and strategies for debt repayment and attempted to avoid adversarial communications.
• Entered client details and notes into system for interdepartmental access and review.
• Processed debtor payments and updated accounts to reflect new balance.