Monica Romero
Gila Bend,AZ
Summary
Experienced Dental Assistant with a proven track record of five years in the field. Demonstrated expertise in providing exceptional customer service and multitasking abilities. Known for effectively working with diverse teams and fostering positive relationships. Thrived in a dynamic environment at Adelante Healthcare, where I had the privilege of working closely with children.
Overview
5
5
years of professional experience
Work History
Front Desk Dental Assistant Associate
Adelante Healthcare
Gila Bend, Arizona
09.2017 - 03.2022
- Kept records updated and accurate with current patient information, including personal, insurance, and medical details
- Supported dentists and hygienists with chair-side clinical assistance
- Managed registration desk by answering telephones and greeting incoming patients
- Assisted with resolving authorization and payment problems with patients' insurance providers
- Reached out to existing patients to remind of appointments and about overdue appointments for routine cleanings
- Explain treatment plan fees and charges due based on office rate
- Operated typing, adding, calculating, and billing machines
- Compiled and input insurance information for new patients
- Created and updated patients' files in NEXTGEN
- Improved patient compliance with rules by maintaining friendly attitude and calm demeanor in challenging situations
- Verified and obtained required referral, authorization, prior to services being provided.
Education
High School Diploma -
Gila Bend High School
Gila Bend, AZCertificate -
Arizona School of Dental Assisting
Phoenix, AZSkills
- Microsoft Word
- Time management
- Critical thinking
- Customer service
- Fluent in Spanish
- Organization
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Dental Assistant Associate
Adelante Healthcare
09.2017 - 03.2022
High School Diploma -
Gila Bend High School
Certificate -
Arizona School of Dental Assisting