Monica Rosales

• Managed front desk operations, ensuring efficient flow of communication and customer service.
• Verified medical insurance eligibility.
• Downcode.
• Correct claims.
• Filed appeals.
• Print medical records/EOBs.
• Adjust account balances.

• Developed and maintained client relationships to drive customer satisfaction and loyalty.
• Executed sales strategies to achieve quarterly revenue targets and enhance market presence.
• Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.

• Delivered food orders promptly to ensure guest satisfaction and operational efficiency.
• Assisted in inventory management by monitoring stock levels and reporting shortages.
• Trained new team members on proper food handling and service protocols.
• This was a temp job during the Thunder Games.

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• Process payments.
• Activated phones.
• Sorted incoming mail.
• Ran Autopay.
• Repaired phone issues.