Summary
Overview
Work History
Education
Skills
Timeline
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Monica Salazar

Monica Salazar

Apache Junction,AZ

Summary

Dynamic Account Executive with a proven track record at Paychex, achieving 167% of sales quota through exceptional client relationship building and strategic account management. Skilled in CRM software, I excel at identifying new business opportunities and delivering tailored solutions that enhance customer satisfaction and drive revenue growth.

Overview

12
12
years of professional experience

Work History

Account Executive

Paychex
01.2025 - Current
  • Delivered outstanding customer service by promptly resolving client concerns, fostering long-term loyalty and satisfaction.
  • Managed a high volume of accounts with precision, effectively prioritizing tasks to maintain organization and meet deadlines.
  • Strengthened client relationships through proactive communication, resulting in increased satisfaction and retention.
  • Consistently surpassed sales targets by identifying growth opportunities and tailoring solutions to meet client needs.
  • Successfully negotiated contracts, securing mutually beneficial terms for both clients and the company.
  • Conducted regular client check-ins to assess evolving needs and uncover upselling opportunities.
  • Achieved 167% of quarterly sales quota, demonstrating strong performance and strategic execution.
  • Handle approximately 85 outbound calls daily while simultaneously conducting product demos.
  • Proficient in Salesforce for CRM management, pipeline tracking, and sales reporting.


Client Executive

BeyondTrust
10.2022 - 01.2025
  • Generated over $2 million in pipeline and successfully closed $700,000 in revenue, demonstrating strong sales execution and strategic prospecting.
  • Mentored junior team members, cultivating a collaborative and growth-oriented team culture.
  • Managed a diverse client portfolio, ensuring timely delivery of solutions and maintaining high customer satisfaction.
  • Built and nurtured long-term partnerships through strategic networking and relationship management.
  • Effectively cross-sold and upsold to existing clients, driving incremental revenue and deepening account value.
  • Collaborated with partners to re-engage dormant accounts and unlock new business opportunities.
  • Maintained accurate tracking and reporting of all sales activities and outcomes using Salesforce.
  • Partnered with Marketing to drive attendance and engagement at regional events, enhancing brand visibility and lead generation.

Client Success Manager

DemandZen
09.2021 - 10.2022
  • Managed existing client renewals, keeping accounts, information and documents in conformance with compliance standards.
  • Conducted regular reviews of account performance, identifying opportunities for upselling and expansion of services.
  • Streamlined communication between clients and internal teams for smoother project execution.
  • Enhanced client satisfaction by proactively addressing concerns and providing tailored solutions.
  • Reached out to accounts regularly to check on needs, understanding business operations and offer services.
  • Developed strong relationships with key stakeholders, fostering long-term partnerships and loyalty.

Inside Sales Representative

Televerde
02.2016 - 09.2021
  • Generated over $14 million in pipeline and successfully closed significant deals, contributing to overall revenue growth.
  • Mentored and onboarded new agents across multiple campaigns, fostering a supportive and high-performing team environment.
  • Collaborated strategically with VPs and Account Executives to launch and optimize new sales campaigns.
  • Conducted approximately 100 inbound and outbound calls daily, driving engagement and lead conversion.
  • Provided expert guidance to customers on product offerings, pricing, and availability, ensuring informed purchasing decisions.
  • Increased sales revenue by cultivating strong client relationships and delivering tailored product recommendations.
  • Enhanced customer satisfaction by delivering attentive service, resolving concerns promptly, and offering customized solutions.
  • Maintained comprehensive product knowledge to effectively address client needs and maximize sales opportunities.
  • Consistently met or exceeded sales targets, contributing to the company’s overall growth and success.

Receptionist

Salt River Fields at Talking Stick
02.2014 - 05.2014
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.

Education

GED -

Salt River
Scottsdale, AZ
10-2006

Skills

  • Client relationship building
  • Account management
  • Relationship building and management
  • Pipeline management
  • Customer service
  • New business opportunities
  • CRM software expertise
  • Territory management
  • Account planning
  • Sales proficiency
  • Multitasking

Timeline

Account Executive

Paychex
01.2025 - Current

Client Executive

BeyondTrust
10.2022 - 01.2025

Client Success Manager

DemandZen
09.2021 - 10.2022

Inside Sales Representative

Televerde
02.2016 - 09.2021

Receptionist

Salt River Fields at Talking Stick
02.2014 - 05.2014

GED -

Salt River

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