Monica Sandoval
Houston,Texas
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
8
8
years of professional experience
Work History
Pro Services Specialist
Home Depot
Houston, TX
09.2019 - 07.2022
- Provided technical support to customers and partners on product-specific issues.
- Created and maintained customer accounts in the company database.
- Developed training materials for new employees on Pro Services processes and procedures.
- Resolved customer inquiries through phone, email, and online chat platforms.
- Set up and activated customer accounts.
- Analyzed customer requirements and provided recommendations for products that met their needs.
Sales Associate
Home Depot
Houston, TX
12.2017 - 09.2019
- Increased purchase amounts by cross-selling with similar products.
- Reviewed files, recordings and other documents to obtain information to respond to requests.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Trained new team members in cash register operation, stock procedures and customer services.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
Customer Service Cashier
Home Depot
Houston, TX
01.2016 - 12.2017
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
- Processed credit card transactions accurately and efficiently.
- Resolved customer complaints in a professional manner.
- Assisted customers with locating merchandise within the store.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
Customer Service Representative
Fiesta Market
Houston, TX
03.2014 - 01.2016
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Education
Associate of Arts - Medical Insurance Billing
Houston Community College
Houston, TX05-2012
High School Diploma -
Sterling High School
Houston, TX05-2007
Skills
- Data Entry
- Product Knowledge
- Consultative Sales
- Appointment Scheduling
- Order Processing
- Microsoft Excel
- Multi-Task Management
- Retail Sales Customer Service
- Microsoft Outlook
- Microsoft PowerPoint
Accomplishments
- Sales Associate of the Month
- Top Sales of the Year
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Pro Services Specialist
Home Depot
09.2019 - 07.2022
Sales Associate
Home Depot
12.2017 - 09.2019
Customer Service Cashier
Home Depot
01.2016 - 12.2017
Customer Service Representative
Fiesta Market
03.2014 - 01.2016
Associate of Arts - Medical Insurance Billing
Houston Community College
High School Diploma -
Sterling High School
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