Energetic professional in hospitality management, known for high productivity and efficiency in task completion. Possess specialized skills in customer service, conflict resolution, and time management. Excel at communication, teamwork, and adaptability, ensuring smooth operations and positive guest experiences in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Restaurant Hostess
Harrell Hospitality Group
Galveston, Texas
01.2025 - Current
Cleaned work area and equipment regularly to maintain a safe working environment.
Directed customers to bar area in high-traffic times to increase drink sales.
Spoke with patrons to drive satisfaction with food and service.
Monitored dining area to assess server capacity and estimate wait times.
Greeted incoming guests to escort to assigned dining area and present menus.
Collected reservation information and communicated updates to guests via mobile device or in-person.
Greeted guests and sat customers at tables or in waiting areas.
Provided menus and answered questions about menu items and specials.
Took reservations from patrons by phone or online.
Head Hostess
Hearsay Galveston Strand LLC
Galveston, TX
08.2023 - 12.2024
Took reservations from patrons by phone or online.
Communicated effectively with restaurant managers regarding customer complaints or requests.
Informed patrons of establishment specials and promotions.
Answered phones promptly to record and confirm reservations.
Stayed attentive to server availability and table turnover to quickly seat guests.
Distributed menus to guests, led to tables and gave initial information about service staff or specials.
Greeted guests and gathered information to seat groups or place on waitlist.
Communicated with servers about new tables, changes in food availability and customer comments.