Monica Scott
Hot Springs,Arkansas
Summary
Regional Hospital Leader focused on operations, regulations, compliance, and workflow redesign across complex care settings. Brings practical strength in improving patient access, patient throughput through the post acute continuum of care. Supporting more than 2800 patient referrals, and over 900 admissions per month over 43 sites of service. Established six facility launches, and aligning senior stakeholders around outcomes, patient satisfaction, and new service-line growth. Well positioned to support hospital teams through changing care demands and higher-quality coordination across rehabilitation services.
Overview
3
3
Certifications
17
17
years of professional experience
Work History
Regional Director of Quality
Lifepoint Health
10.2016 - Current
- Launch six new rehab units while managing quality of 35 other rehabs across the nation.
- Track 40 weekly utilization reviews to strengthen utilization management and keep care moving efficiently.
- Analyze workflows and implement process improvements that balance patient satisfaction, quality outcomes, and labor efficiencies.
- Develop new strategies and analytic reports to capture and trend KPIs to help with enacting and implementing positive change.
- Maintain quality control and regulatory compliance through ongoing review of IRF requirements and audit findings.
- Advocate for patient access and better outcomes by aligning service delivery with payer and care needs.
- Plan and deliver training for new starts and program assumptions to support consistent onboarding across units.
Program Director, Inpatient Rehabilitation
Kindred Healthcare
03.2012 - 10.2016
- Managed team of 25+ professionals delivering quality care initiatives across inpatient rehabilitation services.
- Improved financial performance from negative to positive results in less than a year through stronger management controls.
- Led the unit through three successful CARF Accreditations, strengthening readiness and compliance during review cycles.
- Directed utilization and quality control efforts to raise volume (ADC 4 to ADC 14), outcomes (DC to community from 65% to 81%), and patient and employee satisfaction (contract/prn staff to fully staffed in three months).
- Managed extensive auditing of IRF-PAI, documentation, and insurance claims to support accurate reimbursement and reporting.
- Aligned department goals with company strategy, guiding change management across rehab, acute, and outpatient therapy settings.
- Developed future leaders through performance management improvements and targeted staff development initiatives.
Lead Speech-Language Pathologist
RehabCare/Kindred Healthcare
03.2010 - 10.2016
- Completed 5 compliance audits monthly to support quality control and utilization management across therapy operations. Used results to formulate new documentation templates to enhance compliance.
- Provided 35 therapy sessions weekly across ICU, acute, ARU, and outpatient settings for hospital-wide speech services.
- Developed entry-level leaders to build confidence and readiness for successful performance at individual locations.
- Recruited and trained therapy staff, students, and clinical fellows to support consistent care delivery and supervision.
- Managed staffing, caseloads, productivity, and daily operations for multiple programs, including PRN pool coverage to cover SLP Services 7 days/week.
- Supported patient, family, and facility satisfaction through responsive communication and reliable speech-language pathology care.
Education
Master of Science - Speech Language Pathology
University of Central Arkansas
Conway, AR05-1996
Bachelor of Science - Speech Language Pathology
University of Central Arkansas
Conway, AR08-1994
Skills
- Quality control
- Utilization management
- Clinical audits
- Regulatory compliance management
- Accreditation management
- Joint Commission readiness
- Risk management
- Patient satisfaction analytics
- Program development
- Strategic planning
- Recruitment
- Workforce planning
- Speech pathology services
- Dysphagia management
- Patient access
- Education & training
- Insurance authorization & appeals
- Finances & budget
- Performance reporting
- Balanced scorecard reporting
- Physician liaison management
- Employee retention strategy
- Service line growth strategy
- Net revenue analysis
- Budget variance analysis
Accomplishments
- Arkansas Speech Language Hearing Association (ARKSHA) President – Three-year term (President-elect, President, & Past President)
- Arkansas Speech Language Hearing Association (ARKSHA) Secretary
- Award for Continuing Education (ACE) Recipient - Multiple Years
Certification
Certificate of Clinical Competence, American Speech Language Hearing Association (ASHA)
Timeline
Regional Director of Quality
Lifepoint Health
10.2016 - Current
Program Director, Inpatient Rehabilitation
Kindred Healthcare
03.2012 - 10.2016
Lead Speech-Language Pathologist
RehabCare/Kindred Healthcare
03.2010 - 10.2016
Bachelor of Science - Speech Language Pathology
University of Central Arkansas
Master of Science - Speech Language Pathology
University of Central Arkansas