Monica Shartzer
Toledo,OH
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Basic Outpatient Registration Specialist
University Of Toledo Medical Center
03.2012 - Current
- Worked with clinical staff, coding coordinators and billing department to resolve patient inquiries, billing and coding questions.
- Completed registration paperwork, verifying accurate patient information.
- Assisted in processing patient payments via cash, checks and credit cards.
- Updated patient contact information to support accurate electronic medical records.
- Scheduled patient appointments, collected copays and verified insurance coverage to complete check-ins.
- Coordinated scheduling for patient follow-up appointments in accordance with physician requests.
- Entered patient information into payment system accurately for billing purposes.
- Answered patient questions and inquiries regarding registration process and documentation.
- Scheduled and registered appointments using EPIC scheduling programs.
Education
Certificate - Phlebotomy
Professional Skills Institute
Toledo, OH10.2003
Skills
- Client Rapport-Building
- Patient Scheduling
- Insurance Information Collection
- Patient Registration
- Payment Processing
- Critical Thinking
- Administrative Duties
- Collecting Intake Information
- Answering Phone
- Verification and Eligibility
Timeline
Basic Outpatient Registration Specialist
University Of Toledo Medical Center
03.2012 - Current
Certificate - Phlebotomy
Professional Skills Institute
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